YY Foot Spa — Attraction in Paradise

Today my husband and I have been clients of this establishment. I was satisfied with the service, but my husband was very dissatisfied and he does not want to return. I personally am a certified massage therapist from the state of Nevada so I have a few things to say about this business.

COMMUNICATION: It is incomprehensible that nobody speaks basic English in a business like this. My husband went because he had back pain and needed relief in that area. No one asked him which area he wanted the massage therapist to focus on. In addition to that, the therapist spent the entire hour without EVER asking him if the pressure was ok. She said NOTHING for the entire hour. That shows very little interest in your customer's needs. The therapist who was with me didn't know how to speak English either and he was asking me all the time, is everything ok? That shows that you care about the customer's need. The fact that they cannot communicate a word in English is inexcusable. I'm an immigrant myself, English is not my first language and I cannot understand a situation like this. If you live in the USA and you run a business, AT LEAST, the receptionist needs to know a little more English than just the word "dollar" and "tip".

PROFESSIONALISM: The massage therapist who took my husband left the room several times for several minutes during the massage. That is unacceptable. The rooms are extremely small. The massage tables are covered in fabrics that do not appear to be exchangeable. I doubt that is washed between one client and another. That is also very unprofessional and not very hygienic. In any case, my husband was not happy with the service.

HEALTH: Another thing, as a massage therapist that I am, I cannot understand how the tables are not adjusted to the height of the therapists. I feel sorry for the workers in this business, they are destroying their backs every day. The tables must be adjusted to the specific height of each massage therapist, these tables barely reach below the knee.

ATTITUDE: At the end of the service, my husband paid the bill. And the 3 of them (receptionist and both therapists) stopped at the door to claim for the tip. My husband tipped the male therapist and the receptionist demanded for more. Let me clarify something for you guys. The tip is not asked, it is EARNED. There is no specific amount and you are never entitled to claim for more. The male therapist received a tip because his massage and his service were good. The female therapist was horrible, and for that reason she...

Oooooweee, I got a story for y'all. I had a terrible experience on my birthday ; I've been meaning to write this review. I just went in for a simple foot massage and it was such a mistake. They were behaving weird, wanted my husband and i to both get separated services but it was my bday and he only want me to get serviced. My husband was with me as we followed this woman to the back. I went into this room where I was instructed to sit and put my feet in this water. My husband sat next to me on the other massage bed; this woman turned the lights off and left me there for about est. 20mins alone unattended in this dark room; the door was opened so the only light was the hall light. So the lady came back, she then instructed my husband to lay back pretty, really adamant on it, and he didn't understand why but just wanted the service to begin so he laid back. Another lady appeared and the two women were conversating in an unknown language during my service. About 8-10 mins of listening to them point and laugh during my service; I grew frustrated through the disrespect of a conversation during my service. I asked the women nicely if I can just get my service done without this conversation because I didn't appreciate the side talk. They continued to go about their conversation while the woman gives me this weak a$$ foot rub (not a massage). So now angrily I told them to stop ✋️ . I told them I didn't appreciate the disrespect after I expressed my disconcern about my service. They looked at each other and continue on speaking in their language. I was looking at my husband in disbelief and started take my foot back and got up to put my socks back on. I begin explaining that it's disrespectful and that I'm not comfortable finishing my service; told the ladies I'm NOT going to pay for this. The lady who touch my foot (not massage) was demanding I give her $20 for her time. I began to put my shoes on telling her I'm not about to pay for a service you didnt perform any service on me. They were standing by the exit door not wanting to move, still asking for $20 . I kept telling them I'm not paying for that I'm leaving and basically had to go through them to get to the hallway and out to the main door. Omg!! never again !! didn't like the vibes at all felt very shaddy. Run...

DO NOT GO HERE! If I could give a negative review, I would. I don't normally give bad reviews, but this by far was one of the worst massages I have ever had.

First, there is absolutely no communication between the therapist and client. No one asked me what I wanted them to focus on. Also, I went in for a foot massage and was told to take all my clothes off. I didn't mind because I needed a massage, but I would have like a bit more clarification on what I wanted.

It was supposed to be a deep tissue massage, but it felt like my massuse had no idea what she was doing and was extremely inconsistent with her pressure and where she was massaging me. At times, I thought she was falling asleep during my massage because the pressure was non-existent.

The foot massage lasted maybe 10 minutes, and again, it was inconsistent and subpar. This massage was anything but relaxing. The sheets look like they do not get changed, and there are no accommodations if you have implants. Furthermore, no one asked me if I had any injuries that they should be aware of. I have lower back pain and herniated disc's and it wasn't until the masseuse was already climbing on my back that I realized she was going to walk on my back with out asking about my injuries or my implants.

Once the massage was done, the massage therapists and the frond desk will walk to the front and ask for a tip. My husband was with me and also got a horrible massage. His at least was a 4. So we gave them a $10 tip each. She proceeded to ask for a review. So here it is.

DO...