Best Buy — Attraction in Cranberry Township

As far as in store purchases go, you will never have a problem with this business if you go in knowing what you’re looking for. If you use it simply as a place to walk in and out of, you most likely won’t encounter any problems. If you need help is where the issues start. The culture at this store had allegedly shifted towards a more customer focused approach. But if you read recent reviews for the cranberry location a majority of negative reviews continue to maintain the precedent that you will not get help. This is encouraged by a lack of attentiveness and inconsistency from store management, they will occasionally try to balance this out by over hounding customers on slow days. The primary focus of store management is supposed to be customer centric, they are judged on very particular criteria however. These two things being sign ups for store credit cards as well as the geek squad run Total Tech Membership. These are the realities of the priority for management. Any sales interaction will most likely lead to the suggestion of one of these two things and depending on the quality of employee may not be right for you despite insistence. The large tv at the front of the store and to the right of geek squad is actually a counter of how many memberships they’ve earned that day. In addition to publically flaunting membership count, they make frequent and loud callouts within earshot of customers patting each other on the back for memberships earned. Overselling is also encouraged despite lack of commission for in store employees. Any customer should be mindful and aware that the employees at this store are not encouraged to always be on your side or have your best interests in mind.

The second part of this review will primarily tackle geek squad total tech. Total Tech is a 200 dollar membership that is most frequently recommended during a couple of specific interactions. Home theater would be the primary area you will get recommended total tech. In some instances here it can assist you, primarily in the form of mounting TVs. If you have no knowledge of tv mounting it may be of help. However, it is a simple process and you will most likely not gain any further use beyond the point of mounting. The counter argument from a sales employee would be that you gain protection plans on all devices at Best Buy that you would purchase after the membership starts. Including the tv being purchased for mounting. However, these protection plans only last as long as you retain the $200 membership on a yearly basis. The only time the protection plans should matter or influence you in regards to purchasing or keeping total tech is if you are a consistent customer of the store on a year by year basis and are frequently purchasing new products that have a high likelihood of issues or breaking. For most regular customers this would not be the reality. Scheduling for these appointments is also misleading. They will almost always tell you that you have an appointment with geek squad themselves, but a large majority of the earliest available appointments are not actually done by geek squad and instead done by third party companies contracted by Best Buy. Often these third party appointments will be canceled, nobody will show up or the correct services will not be handled properly. Additionally, the actual appointments with geek squad themselves are so far out that if you want the actual assistance from the experts it becomes an impractical wait unless you have absolutely no rush to get the services done. Management of the cranberry store cares extremely little for any potential negative experiences with total tech and will often attempt to brush you off as fast as possible and refer you to the geek squad hotline. The hotlines are a mess.

If I could make this review longer I would. This does not mean you cannot have a positive experience at the store, but potential buyers should be aware. Included below is a photo of the store being visited by the fire department after their vents started to smoke mid day with customers...

Sorry..long story..Started out good..but ...here goes... I've used this best buy for my past 4 phones..so I willingly drove 2 hours to get a new phone.. my 6 edge was slowly frying itself....march 9..rep advised new s9 coming out in a week..did what he could to get my phone thru 1 more week...Great!!.. phone worked a few hours..then dead again..back to best buy Sat march 10... manager offered to get me a phone that day then return it when my new phone came in..decided on note 8 instead..made arrangement with manager to meet him 7pm tues to exchange phone...came back tues,march 13...manager not there..no one could locate phone..uugghh..I just drove 2 hrs for nothing...but...another manager located a note 8..different color but I w ont have to drive back another 2 hrs..transferred everything and 3 hrs later on my way..again..got home realized there were no plugs or cord..no way to charge new phone..box was empty... back to best buy wed march 14..2 more hours drive.. manager there this time with the phone I ordered..one they found wasn't supposed to be sold..not sure why...ok..got blue phone..exchanged phone case and new shield..asked manager to make sure case..waterfall..would work on wireless charger..just got a new Chevy truck with charger in console..he put my phone with the case on their wireless charger..said yep..works..good to go...also ordered my husband a new s9 while I was there this time.... back home..all good I thought..then Thursday I noticed my phone was wet...case was leaking...called manager..gmhe said to take case off and bring it back for exchange....couldn't get back til Sunday but ok..s unday march 18..5th trip to best buy in a week..got my husband's new phone..spoke to everyone about my phone and the leak..Samsung rep checked my new phone..said all ok..just get a new case..so best buy exchanged again...also bought a wireless charger to use in the house..along with the waterfall case I exchanged...Monday march 19...put new phone on the charger..within 15 minutes I smelled something..phone and charger so hot I couldn't touch either..had to kick the phone off...thank God I was home..could have caught on fire! Looked at box case came from..states my,not be compatible with wireless charger..reviews say liquid gets hot and could cause fire or damage phone if used on wireless charger..what the Heck!! I specifically asked the manager about this case and a wireless charger!!! Called best buy next day..some to a different manager..explained my new situation...she said everyone there should have known that the liquid filled cases aren't safe on a wireless charger.. ordered me another new phone..then I drive another 2 hours back to exchange again..spent another 2 hours switching service..had a rude manager implicate that I should have known better than to get a liquid filled case...?really?.. only person with any empathy or sympathy to the fact that I had been to best buy 6 times in 10 days due to their mistakes was a rep named Lily..no one else cared that I not only wasted days..2 hour drive each way. And over $300 in fuel to get there...not to mention my house could have burned down..or the console on our new $70k truck ruined because of your error..I'm pretty sure Chevy wouldn't have fixed the console if it got ruined from the phone case melting..... no offer of anything for all the trouble and waste of time due to no fault of my own. Sad that it was this way..always recommended best buy for new...

NEVER buy from Best Buy again! My wife and I have four children and our dishwasher broke. There was a manufacturer discount being offered on the replacement brand we needed, but it was the last day of the sale. Lowes, Home Depot and Best Buy all had the same model for the same manufacturer price, but Best Buy’s web site said they actually had the item in stock / in the store. So I drove directly to the store- past Lowes and Home Depot- to buy the dishwasher and bring it home for installation. But when I got there the sales guy said that it would take several days to make it available for pickup(??). And, with the fees and such, the total cost was now higher than that of Lowes or Home Depot. So the guy said that they had “free” delivery and so I agreed to buy it with the later delivery date and free delivery to get the manufacturer sale price (now there wasn’t enough time to try and go back to Lowes or Home Depot before they closed for the day). But with the delivery date (which he said was the earliest possible - a week later) I wasn’t sure that I would be available to install it myself. So I now paid their (too) high price for installation as well. A few days later I called to double check on the order status and was told that everything “should” be fine. Perhaps not surprisingly, the night before my 7:00 am-1:00pm delivery window, I received an automated email stating that my “new” delivery date was pushed out another week!!! The next day, when the store opened, I tried calling to talk with someone. Waited on hold for 19 minutes and then received an automated voice saying there was a 54 minute queue until someone might talk with me!! But The voice also recommended I visit their web site to read their FAQ and shop for other deals ?!?! BOTTOM LINE: Once this Bosch dishwasher from Cranberry PA is installed, I am done with Best Buy FOREVER! No wonder their quarterly financials are horrible - it’s just a matter of time before they go bankrupt...