Green Lotus Spa — Attraction in Dallas

I recently visited this location and had a sub par experience. I’ve gotten massages regularly for the last 10 years, so I know what I like and don’t like. I’m giving an honest review of my experience as I do believe many of the reviews I read may have been incentivized to be biased.

Customer Service 2/5 I called ahead and scheduled a 90 minute Swedish massage. EDIT: I scheduled this under my first name which appears on all government forms of ID. Gaby is my nickname that I go by Unlike other establishments I’ve gone to that have set time slots, Green Lotus doesn’t really have specific time slots, it’s more like you just show up around a time that they give you and an available therapist will take you. That actually works great if something comes up and you arrive a little late. I got the full 90 minutes.

I chose this place because of their high rating and glowing reviews. But I believe many of those reviews are influenced by the discount they incentivize you with if you leave a review while there. I do not like that practice and think it’s dishonest and manipulate the perception of people who have not yet experienced the services.

The lady at the front wasn’t extremely welcoming but she wasn’t off-putting either. EDIT* Saying that you greeted someone warmly after they said they didn’t feel that way is gaslighting.* I was greeted and given an iPad to complete my intake form. I like that the form asks you to mark the areas on your body that need attention. After completing the form I was quickly taken to my room.

The Massage 2/5 There isn’t much of an ambiance when you first walk in. During my massage the same song played on repeat for the entire 90 minutes. There didn’t seem to be any air flowing into the room and so I was hot most of the time.

I requested a Swedish massage but that’s not what I received. To be fair, the technique wasn’t the worst I experienced. The therapist used a variety of tools (hot stones, tiger balm, lotion, oils, Icy Hot??). The pressure was good as I prefer medium/firm.

The massage started with the masseuse climbing on my back??? I usually wear underwear but was advised not to. I was uncomfortable as I did not include glutes as a problem area in my form but the therapist spent a considerable time on them. I have never had my breasts massaged during a Swedish but the therapist also spent time in that area too.

The therapist and front desk lady were adamant about stretching during the massage even though I said multiple times that I did not want to. I have a hairline fracture in my lower back that gets aggravated with the type of stretching some massage therapists do. I made the mistake of allowing the therapist do the stretching anyways and am paying the price now.

I get Swedish massages as they help me relax and ease muscle soreness/pain. However, the next morning I woke up still stiff and in pain. I’m very disappointed as this not only cost money but left me in a worse state than before I experienced it. I would not choose Green Lotus if I knew what I know now. I will not return to this establishment.

UPDATE: The response from this business is exactly why I will not return. I gave an honest review about my experience and their attempt to gaslight and accuse me of being “disrespectful” is indicative of the experience I had. Save your time and money and go where you will be respected.

Also, I never said the reviews were fake. I said they were...

I shop businesses. Green Lotus masseuse are superb and the atmosphere is lovely. I took a guest and we both enjoyed our massage.

The one star is solely based on the male person I encountered on the phone to reserve my appointment and the person I interfaced upon arrival.

The male appointment setter told me it is customary for a deposit of 50% for a couples massage. Okey. No problem. I approved a down payment of $85 but the card was processed for $88. No problem right? Except I approved $85.

Upon arrival to my appointment the person at the front was preoccupied with her phone and when spoken too she consistently cut me off in communication.

I asked her why was my card charged for more than I had approved. Her response was we charge a card processing fee. I understood that, but the principle of the matter is that I only approved $85 to be charged to my card as the appointment setter never mention a card processing fee.

She gave me the non-conviction operator speech "Thank you bringing this to our attention. We will use this as a learning opportunity"...In which I did appreciate, but felt it most likely would not be addressed.

What was most repulsive to me is that when questioned whether I wanted to leave a tip. I told her I gave it directly to the masseuse. She got up while I was standing there went to the masseuses and took their tip brought it to the counter, drop it on the counter, and said nothing more. I did not confront her as a couple had walked in.

Apparently, there is a system they follow. But it came across like they were slave workers. Never the less it is rude to do this in front of a client.

My guest and I determined that while we enjoyed our massage, the front desk and phone encounter has deterred us from making a return visit.

We spent $190 and...

I had a deeply distressing experience at this spa’s Dallas location on May 5th at 5:30. I booked a massage with a female therapist but was assigned a male instead, without explanation or consent. There was no intake form or paperwork—something I’ve never seen at any reputable spa.

What followed was an uncomfortable and inappropriate session: -The therapist gave no draping instructions; the sheet was pre-folded on the table. -He left the room mid-massage, while his phone vibrated several times. -My breasts were exposed multiple times due to how he propped me up. -He rubbed my bare buttocks, and at one point, his hand slipped between my butt cheeks. -During “stretching,” he unexpectedly got onto the massage bed, grabbed me in a bear hug, and tied a sheet around my chest, leaving my backside fully exposed. -My genitals were exposed at multiple points because the sheet was not properly placed. -His technique included unnecessary, sensual caressing that felt violating.

I’ve had many massages before, and this was by far the most unprofessional and disturbing. I left feeling unsafe and violated. I reached out to management for a refund, an investigation into the therapist’s conduct, and assurance of proper consent and draping procedures going forward. As of now, I have not received a response.

I’m sharing this in hopes that no one else has to go...