Joanna Czech — Attraction in Dallas

Incredibly disappointed with the customer experience here - I made a small purchase (for this brand) and I didn't notice an additional extra shipping fee they've added on in addition to the normal shipping charges. UPS delivered the hand soap I ordered to another house and I reached out to Joanna Czech to see if I could get a replacement or get reimbursed and they told me they wouldn't do anything to help me because I didn't add the additional shipping charges and it was against their policy. I didn't notice the additional shipping charges on the site when I made the purchase and it honestly blew me away how awful their customer service response was especially since it was such a small purchase - they charge hundreds and thousands of dollars for services and products daily so $50 shouldn't be revenue impacting to them. This experience will definitely keep me from purchasing anything in the future from Joanna Czech or scheduling any facial appointments, I don't care how good Joanna Czech thinks she is, her customer-facing response team is damaging her brand. I also agree with another review that stated Joanna Czech has really gone down and for the money you spend here, it should be top notch. I will continue being a loyal customer of House of Preservation who earns your business and provides excellent...

I went to Joanna Czech this winter after a particularly rough military training exercise and medication switch really troubled my skin. The esthetician was great, however the women at the front were awful. One of them had made a mistake on the website saying that all services were at least 90 minutes long, they’re not. When I came out from my facial, only 60 minutes, I confronted her about the issue. At that time there was no explanation, only a 350$ bill, and that was it. I was pretty upset and after reconfirming my memory after re-reading “90 minute-long treatments” on the website, called back to discuss my concerns. The woman who picked up was at first extremely rude and effectively told me I was the one in the wrong. When her co-worker came on the phone and told me she had made the mistake on the website, and they had given me a discount when I paid but not told me, I realized that this place is not well-run. When you’re paying a few hundred dollars for a facial, you pay to relax and not deal with someone else’s attitude. I’m in the army, I get how stressful situations can be emotional. Facials should not be one of...

Showed up for my facial this morning with Lindsay at 10:30 and was told I didn’t have an appointment. This appointment was booked weeks ago . I was told to book early after my last facial in January . I booked the appointment in February. I called this morning at 10:00, 30 minutes earlier to say I might be 5 minutes late due to the rain and heavy traffic . I stated my name and appointment time . The receptionist told me “ no problem” . As a 60 year old with more money than time , I find this totally unacceptable. I will not be back . I will not buy any products from your store and I will share my experience with anyone who will listen . I just finished a 24 hour in hospital call shift, came home and waited 2 hours to drive downtown in the rain only to be offered a “complimentary “ facial at a future date which I don’t have in the near future . My hourly billing rate is more than the price of the facial . In this town there are far to many other options . I guess the brand name on the storefront does not represent...