I checked in for three nights.  On the evening of my second night I returned to the hotel and my room had been entered by staff and my sheets, blankets and towels were removed.  It was 1030PM and I was told on check in that staff would not enter the room due to COVID.  I went to the front desk and it took nearly 30 minutes to get it sorted out.  I asked for the manager to call me and I'm still patiently waiting with a charged phone.  Staff sent someone to the room and confirmed it was empty and not usable while I waited in the lobby as if I had made it up.  I finally asked for another room and the staff agreed.  In the morning I returned to the front desk and had the unpleasant experience of meeting Georgia who was busy rummaging through her Dunkin Donuts order.  She was rude, inconsiderate, loud and defensive.  She basically said that happens all the time as she touted her experience at various hotels and attempted to portray a certain level of experience that clearly does not include customer service.  I asked for a credit for the night or a voucher and with an eye roll, attitude and elevated voice she indicated that I would need to join some sort of Hilton program.  My experience was poor and I only hope that Georgia's remaining time as an employee is matched by the length of my short stay.  The "Hilton Pledge" posted at the property is nothing more than wall art, as your front line staff has neither the interest, desire or fortitude to meet the simplest needs of guests and their security.  If perhaps the scale had an option for less than 1, I would have certainly selected it.  I feel confident that as I share my experience on social media, guests will think twice before booking a room at this property.  I have stayed at many Hilton's over the years and this is the first time I have had an issue and it's clearly related to management or perhaps the lack of.  

Lastly, I have forgotten to share the best part.  Georgia suggested the possibility that someone other than staff had perhaps entered my room and removed the blankets, towels, pillows, and soap.  Georgia said "How can you prove it was our staff since cleaning your room was not on our list".    - a true managerial maverick if you ask me!