Amazing Lash Studio — Attraction in Davie

I am sick and tired of the drama and headache from this Salon!! I have been charged over and over and over again after I have canceled not once but three times. It's been six months of continuous charges like I am still a member then someone had the nerve to say they were going to charge me like I was not a member even though I have money pulled from the bank like I am one. I left a message asking for a refund. Then I was charged again. I thought why not use the credit so I called to make the appointment. I asked how many credits I had and was told five. I made the appointment then right before I was about to show up my husband called to confirm and I was told there was no more credits and it would be $300. Yet if we had not called, I would've driven 30 minutes to an appointment without being warned that my credits were no longer there a mere few hours later. One time I actually received an eye infection and cut immediately after getting my lashes done. The ophthalmologist told me it was 100% from getting them done. No one at the Salon seemed to care.

Then there was that one time, not just me but almost every single customer and former customer of Amazing Lash was charged hundreds and thousands of dollars because of a glitch in the system people were unable to pay their rent. I heard some were charged nearly $4000 at one point. Why continue to use the system if it does not function correctly.

Another issue is the extreme noise and behavior out front when trying to get my lashes done and relax! Multiple techs have told me they find it obnoxious as well including other clients that were getting their lashes done or have gotten them done there.

There are extreme communication issues, the fact that the manager is never there along with problems with the system, and the poor quality of beds and other items used make it extremely uncomfortable to get my lashes done including glue that burns my eyes and I have not had that issue elsewhere... also the Lash retention is horrible. I have been getting extensions done since 2018 and have gone to many places throughout Miami and Broward area and this is by far the worst experience and I went there on and off for almost 2 years because of the subscription.

I have found several other techs that will actually set up in my home for less, and the lashes have lasted longer and look better. Not sure what you have going on with this Salon but it is unacceptable. I need EVERY credit refunded. I am still waiting on a few.

I absolutely will not be coming back there. I have met many people that are former customers and have complained about similar issues. This is the last time I will be asking to cancel my subscription. I was told over the phone that it was canceled in the system yet here we are. To top it all off, you want to cancel my appointment and ask me to reschedule it last minute.

Last, but not least the lash techs need a pay raise. The way people are treated here is...

If you VALUE YOUR TIME, stay far away from the Amazing Lash in Davie. I had a horrible experience there about two and a half weeks ago. My stylist, Trinity, barely spent 40 minutes on my lash refill when it usually takes 1 to 1.5 hours, especially for special occasions. While she worked, I heard scissors and felt her trimming my lashes—a first in my over 4 years as an Amazing Lash client. Why trim lashes meant to be a specific length?

Shockingly, just 3 days later, almost all my lashes had fallen off. I contacted the front desk to report this issue. They asked if I could come in immediately, which was impossible given my schedule of 5 classes and two jobs. I typically reserve Saturdays for my refills. The receptionist, with a noticeable attitude, booked me with Faith the following Saturday. When I met with Faith, I explained my ordeal with Trinity and how it baffles me that someone could care so little about the time and money clients invest in these services, only to need another session in less than a week.

Faith suggested it might be the humidity, but as a long-time client, I know how to care for my lashes. I don't do sports or hit the gym. My job is remote, and I only walk 10 minutes from my parking spot to class. How could humidity be an issue when I spent the weekend at home and the weekdays in class? Disappointed but recognizing it wasn't Faith's fault, she took about 50 minutes to refill my nearly gone lashes. Yet, a week later, most of my lashes had fallen out again. I was furious and disappointed to see this level of support for employees who don't care about their work and time or the money and time clients spend.

Being a full-time student with two full-time jobs, dealing with these "inconveniences" is HARD. A week and a half later, in a bind between work and school, I drove all the way down to Coral Gables, arriving 20 minutes late to my class, because waiting until Saturday would have meant needing a FULL SET. I reached out to Amazing Lash in Coral Gables and got an appointment with Lianet (THE BESTTT). She took nearly TWO HOURS to do what the others couldn't or wouldn't. The difference in service between Davie and Coral Gables was night and day. Coral Gables truly CARES about customer service. Marcia is an exceptional manager who maintains a POSITIVE environment.

In conclusion, though Davie is closer to my home, I'd RATHER travel to Miami for a refill that WILL LAST. I strongly recommend all current and future customers choose Coral Gables over Davie to avoid the frustration and disappointment I...

I had a horrible experience and am very disappointed with the results that I received! First of all, they make you sign a waiver of a few pages that you won't sue for this and that, which was a red flag to me. However, I had already given them my credit card ahead of time and I knew that I was going to get billed no matter what. I told the women doing the extensions that I had a lot of allergies. She started to apply what she told me were hypoallergenic pads and tape, to tape my bottom lids down. There was such a strong perfume smell to them and my eyes began burning immediately. I have never been exposed to a hypoallergenic product that has such a strong perfume smell! The woman decided to not use the pads and just the tape, but the tape still burned my eyes. When she was done with putting on the extensions, I had to use a fan on my eyes because of the burning and I felt like I had acid in my eyes. My eyes were swollen and I was in a lot of pain. When I looked at the extensions, I was surprised to see how they looked nothing like the picture that I had been shown ahead of time! There were very few lashes put in and truthfully, I can get much better results with an eyelash curler and mascara. I told the woman at the front desk that I was very disappointed in the service, between my eyes burning and the poor results that I received and I was given $20 off of my bill. It is 2 days after and the eyelashes have already started falling out. What a disappointment and waste of my...