Ross Dress for Less — Local services in Davie

I was at ROSS and asked the Loss Pervention clerk, Named D____, can someone unlock the Mens restroom. After asking that simple question numerous times, I realized that he couldn't understand normal 4th grade English. I walked to the restroom, a lady unlocked the door. I stated, "THANK YOU ma'am". I repeated it 2 more times. After saying it a total of 3 times, instead of common courtesy, or "no problem my pleasure". She totally ignored me. Okay... I walked to a from register, asked the clerk, may I speak with the Manager. She stated, I am the Manager. I said, are you the clerk that totally ignored me, she stated, YES. I requested the Corporate phone number from California, she said it's over there, and pointed to the front door. As my wife stood in line to pay, the Manager closed her register, leaving a Return register and one normal purchase register to operate. When it was our turn to pay, the Manager instructed the 2'nd registers to handle Returns Only. Then the Manager moved some hangars around, making us wait longer than ever before. The line grew to 11 or 12 customers wanting to give their money to ROSS. This Manager wanted to punish us and 11 other customers with an unbelievable Retail Attitude. After 45 years in retail, I would make sure that this MANAGER would get her FINAL CHECK and hope that she'd find something that she enjoyed doing. Maybe shoveling cow dropping, would put a smile on her face. What a TERRIBLE EXPERIENCE... And we paid for the lack of customer care and concern.

I will be contacting Corporate with Dates Times Address of the location and the greeter name And for sure The MANAGER FIRST & LAST NAME...

On a 1 to 10, with 10 being best, she deserves a...

Working the fitting room is one of the easiest jobs to do. I know, because I've done it before. But tonight, the moron who worked it, lost my clothes..... and didn't even say sorry. It took me forever to find those pieces. They have an 8 item limit, which is fine. So I left my other half with her, (older bitter Caucasian woman).... I had a feeling she was going to lose it, she wasnt really paying attention, just complaining to her Co-worker about her job. But, because I've never had my clothes lost, I figured she knew what she was doing..... I finished trying on my first 8 items, and came back for the rest, the lady said "its over there in the cart" pointing to a group of like 8-10 carts, all if which had clothes in it, then I look through and can't find any of my clothes and then she's like "uh oh, well that's why I tell people to get carts"..... I was like, but you never told me that? So what does that have to do with you losing my clothes? I was so damn mad I didn't even say anything else to the woman. I just left the store. I'm trying so hard to not use profanity on this post. I will never shop at Ross again. I'm so tired of the useless workers with bad customer service. This is not my first bad experience in Ross, but mark my words, today was...

Tonite 12th June at 9.45pm I visited our most favorite store when visiting South Florida from New England state. And at thus store after shopping spending 100.00 plus dllrs.going to cashier of a young girl who was rude, uncourteous and sarcastic.No to mention the security guard was nasty and needed training in diplomacy and courtesy. On entering the aisle to register there was an open part that assumed to lead to register.The security spoke from a distance go around to line.(Harshly).Don't speak down to me ,as if am a criminal, you not a police officer to be uncourteous and vile?Not that a police officer would do such. Then comes the call to register.6!, walk up to her with items.Greeted her Hi no response , except a bad ass face attitude.Like don't talk to me.Spoke to her nicely, and no response.Still with the angry face.Am sure she was tired .But if you don't like what you do, don't do the job.Dont be passing your negativity to PAYING custoners.Then I accidentally left the shopping cart near her register and was walking away.She said move the cart to door.!! What? Training in cortesy goes a damn long way to customer satisfaction.Its a good thing I love the store ROSS!.Not the workers ROSS TRAIN YOUR STAFF OF GOOD CSR.Even if they are...