DSW Designer Shoe Warehouse — Local services in Davie

I recently had the pleasure of shopping at DSW in Davie, and I can’t say enough about the incredible service I received from Eve and Grace. From the moment I walked in, they radiated warmth and genuine care, making what could have been a stressful exchange into a truly pleasant experience.

I needed to exchange a pair of boots that I had previously special ordered and returned for a larger size. I realize I can be a high-maintenance customer, but Eve and Grace handled everything with such patience and grace. They meticulously located my return orders and managed multiple exchanges, all while keeping a smile on their faces. Their efficiency was impressive, but what stood out most was their sincere concern for my satisfaction. They truly wanted to ensure I walked out with the right size boots and a smile on my face.

It’s rare to encounter employees who not only excel at their jobs but also genuinely care about their customers’ happiness. Eve and Grace exemplified this perfectly, and I believe other employees and customer service representatives could learn a lot from them. Their top priority was making sure I was happy, and it showed in every interaction.

Thanks to their kindness and dedication, I am now a customer for life. I won’t forget the support they provided and how they made me feel valued as a shopper. DSW is lucky to have such wonderful team members in Eve and Grace, and I can’t wait to return to the store knowing I’ll be in such caring hands. Thank you both...

The customer service I experienced here is unlike any I’ve experienced in any other shoe store. I’ve recently been experiencing severe foot pain. Podiatrist says I need wide shoes with arches. I’ve been to other DSW stores and asked if they have a wide section for shoes. Answer is “no”. Today I figured it couldn’t hurt to ask again at this one. Not only did the gentleman I ask say yes he walked me over to the 3 areas I would find wide shoes of differing styles. Another lovely lady overheard me speaking to him about how difficult it’s been to find wide, comfortable shoes and she stepped in and assisted me as well. I was in the store almost 2 hours. She repeatedly came over to see if I needed anything. I left with 3 pairs of shoes. I am literally in tears for the mental and physical relief I am feeling after a very difficult few weeks of foot pain. I didn’t get their names, but I am so very thankful to those 2 employees who worked Friday, November 8...

Wanted to write a short review complementing Eve the store manager from dsw in Davie

Two weeks ago I had bad experience in the dsw at the Pembroke Pines SW 145 terrace location where the manager there refused to exchange or return my very recent Steve Madden sandal purchase despite me just wearing them at home to test them out . I left so upset that I refused to shop anymore at DSW.

Fast forward to May 13th I attempted to try one more time at the DSW located in Davie and was luckily helped by Eve the manager . I was prepared to argue my case however to my pleasant surprise not only did she quickly aid me but also assisted me in ordering my new shoes since my size was not available in store . Wanted to bring to your attention this one interaction is the only reason why I will continue to shop at dsw but only in the Davie location where Eva works. Thanks to her outstanding customer service. Maybe she could train the manager at the DSW Pembroke...