Hilton Garden Inn Atlanta Airport North — Attraction in East Point

First off, I want to start off by saying the check in process was quick and easy, as long as you are prepared. The room (Rm. 404): Clean and tidy as usual at first site. The beds weren’t plush and the bedding seemed it was made up in a quick fast and a hurry. One of the trash cans did not contain a liner. The toilet paper holder broke. The ENTIRE frame around the window was broken off in which my daughter actually cut her arm on. The vent under the window was absolutely filthy, my daughter suffers from horrible allergies and this wasn’t good.

The hotel: no one ever came to refill the sanitizer dispenser that was immediately located at the elevator doors. The elevator inspection certificate was issued 6/2020 and expired 6/2021 ( if u are standing facing the elevators it was the one on the left side). Lastly, their indoor pool had horrible chlorine levels. It was to the point that my daughter started to display respiratory distress, my mother’s eyes turned blood-shot red (she never got into the water), my eyes turned blood-shot red and glossed over horribly. Highly irritated, I needed to rinse my eyes immediately but unfortunately the restroom door key card pad malfunctioned. So we had to exit the area immediately. My mother left the doors open to get some circulation. There was another guest who attempted to enjoy the pool as well and she also suffered from eye irritation and experienced a VERY strong chlorine fume. She left before us. We all were in the pool area for no more than 10 mins.

The encounters: Again check-in was good. When I reported my room concerns to the manager on duty(Lanear W.) he agreed we should have not been booked that room and he couldn’t believe especially why the window frame hadn’t been addressed. He gave us a credit back for one night of our stay. He was quite pleasant and understanding. Later that night we called about the indoor pool issue in which the guest services front desk attendant answered our call. My mother called down to report it. The front desk attendant only resolution was to offer us an early checkout that night. My mother asked her then were they going to pay for us to stay somewhere else. Mind you we were checking out at 6 am anyway. She never showed any empathy to what we experienced. No sense of customer service or urgency to rectify the issue at hand. She did not offer any resolution to having the indoor pool area checked out. Nonetheless the manager was requested so that we could ensure that it would looked into. The parking was pretty light. Public safety seemed to be around clock.

The area: unfortunately this wasn’t a really good area. Extreme high police presence not due to patrolling but due to them being called to nearby restaurant plazas. Actually we arrived into town at about 9pm and once we were checked in we headed out to grab a quick bite across the street at Ruby Tuesday and while sitting waiting for our order someone’s car was literally broken into just feet away from us and the curbside entrance. Nonetheless the police were called. It took about 20 mins for our order and as we were leaving that parking lot another team of police were responding to a call across the light at some other restaurant. It was all...

Not the Worst, But Far From Hilton Standards

I really try to avoid negative reviews, and I'm only giving this Hilton Garden Inn two stars because I reserve one star for truly terrible places (like the shady spots I stayed in while traveling through Thailand or the Rodeway Inn directly across from SeaTac).

The front desk staff were polite and helpful (supposed to check in and check out), which earns this place one of its two stars. Friendly service still matters. But after that, things went downhill quickly.

The elevators were painfully slow, which I could overlook if they weren’t also filthy (unfortunately the extra time allowed for more more staring). The grimy floor and dust buildup in the corners made it clear they haven’t had a good cleaning in quite a while. That same lack of care continued on the 7th floor hallway, where I was greeted by a mix of smells... weed, something foul, and general mustiness. Not exactly the welcome I expected.

My room door stuck so badly I had to shoulder it open, and once inside, the experience didn’t improve much. The window shade was jammed, and it took five minutes of wrestling to get it closed properly. In the bathroom, I found hair in the shower that definitely wasn’t mine, and the corners of the floor were dirty enough to deserve their own hazmat rating. There is a bathroom fan, which I appreciate and think all hotels should have, but the switch didn’t actually turn it on... so ... Yeah. No.

And I have to confess I had a little bit of a snicker when I walked by the Peloton room. It has a single peloton which I guess is required if you've got someone screening at you (though it's right next to the elevator so you can have some spectators).

The shuttle service runs every 30 minutes, which is decent, and you really can’t get much closer to the airport since I could practically make eye contact with the tower controller. I was early for the shuttle (As instructed the night before), but it still arrived 5min late. Seems to be shared with the Drury inn and thankfully the driver was famous personality. Thankfully I had built in buffer time.

And while I usually never pass up a free breakfast, I did here. That should tell you something. No disrespect to the staff or the cook would give him the other cleanlinient standards. I wasn't sure if Gordon Ramsay was going to walk in.

Bottom line: Between the cleanliness issues, smells, sticky doors, and broken features, this place just isn’t up to Hilton standards. It’s not a disaster, but it’s not a place I’d recommend unless you’re truly desperate for airport proximity. Hilton, you...

If I could give this Hilton a zero out of five, I would. The front desk associates were all pleasant and helpful. On the other hand, the WORST issue was housekeeping. Upon check in, the room we received on the third floor had dirty sheets and pillowcases with stains on the. There were also candy wrappers on the floor. At this point, we needed to change rooms. The front desk was very prompt on switching us to another room, this time on the fourth floor. This room was much cleaner, but the main issue was the thermostat would not go below 68 and it would cut off periodically. My mother and I decided to put the curtains down and turn the thermostat off in hopes of restarting the A/C. This method worked. The bathroom was also not clean properly and the tissues and toilet tissue was scarce, and this was a Different room! The toilet was stained and smelled. We were so exhausted from our travels we decided to deal with the A/C. Now back to housekeeping, on Saturday before we left our room, we requested a full service. We saw that the room had not been touched when we returned. On sunday, I made sure to let housekeeping know that our room was skipped over yesterday and it really needed attention, trash had accumulated. The housekeeper assigned to the fourth floor told us that she would get to our room and do a full service. When we returned to our room that evening, the housekeeper only made the beds. The trash was full, the bathroom floor had tissue and toilet paper pieces. The bathroom trash was full. The room was still neglected despite my written request the day prior (Saturday) The bathroom was untouched. She obviously rushed our service. The toilet was not cleaned upon check in or during our stay. Our multiple verbal and written requests were ignored. I had to go to the front desks for towels and toilet tissue in the late evening. My mother is a Hilton Honors member, and prior to this stay we had never encountered such a disregard for the comfort and cleanliness of our stay. This was the absolute worse experience I have ever had with the Hilton. The Hilton Garden Inn is losing its focus with the quality of customer care and service, cleanliness. They are more focused on filling beds. We have NEVER experienced a Hilton that ignores their customers requests. The front desk associates were fine, but housekeeping needs a serious overhaul. My mother will be contacting the Hilton Honors Members customer service to report this...