Target — Attraction in Edina

Went to Edina Target 11/27/18@ 1:07PM to guest services to return (7)JBL Flip 4 Bluetooth speakers in (4) colors ALL unopened. Paid full price for all 7 items. These items were intended Holiday gifts. I have (8) family members who beach vacation multiple times annually and Bluetooth speakers come in very handy while sunbathing Oceanside. These folks@ Edina profiled Me even with a receipt and new items!!! I was subjected to very POOR treatment by the staff as if I am a degenerate criminal... They treated Me as if I stole these 7 speakers from their locked cases and they have 0 honor in upholding their 90 day Electronics return policy unless you waste hours in their store so they can scrutinize your unopened items behind closed doors away from you. This ALL happened@ Edina Target... Now I Purchased (8) Sony SRS-XB31 on 11/15/18 cuz these were a better deal than the JBL's. I didn't exchange items but purchased the Sony's and planned to simply return the JBL's. That return transaction should have been simple enough but NO, I wasted hours standing in the guest service and electronics dept cuz the exact speakers I had, didn't match the serial numbers in the receipt, yet out of the 7 items, only 2 refunded. The 2 items didn't match the receipt either, yet the staff went above and beyond to take up my entire afternoon by shuffling my items back and forth to their security room in the front of the store... It's NOT My fault, the store sold Me items that didn't have matching serial#'s on the item to the receipt even though the receipt stated JBL in the description. This location sold ALL the items to Me, so the glitch is their bad, yet My time was taken to remedy their mistake. The exact cashier (Raul) in electronics was present to confirm he sold ALL the items to Me. Ted from electronics informed Me and his management team of the discrepancies in seriel#'s on TV's and other electronics in the past so he wasn't surprised this happened to the 7 items (All on 1 receipt) I purchased. Why would the transaction complete, charge Me then claim the items aren't valid? Target needs to address this issue. I didn't leave this store until 3:30PM with a refund to My AMex because the management decided to accuse Me of Fraud ( they disappeared with 5 of my speakers to check to make sure the items were still in the boxes etc) although the boxes were sealed and unopened and accompanied by the exact receipt sold to me by this store location. These folks need to check themselves on who they believe is thieving... I finally did receive a refund but@ the expense of hours standing in the guest service dept where I witnessed countless folks returning items with NO receipts and NO problems... In 2018 the folks here in MN really do still profile even when you have every necessary proof to secure a smooth transaction. The entire management team@ this location is a Problem... Corporate and the DM will be receiving this exact email and telephone call about My...

You can pay for delivery to avoid encounters with some of the employees at this store. Wrongful inhospitable behavior by some employees at this store is a problem.

Free delivery for many products may be a way to reduce contact with this employee behavior.

May, 2023 April, 2023:

The milk refrigerator reeked. I saw dried, spilled milk on the shelves. Do employees filling the refrigerator with milk ignore the smell rather than getting the refrigerator cleaned?

The employee who retrieved my pickup order offended me by aggressively ignoring and talking over my speech, mispronouncing my account name, apparently deliberately, and standing too close to me! I object to these intimidation tactics! I think this employee should be stocking or picking items rather than being allowed to mess with guests. No employee at the pickup desk, a wait for an employee to offer to help you, and employee speech too low volume to hear clearly, has been the routine experience I have seen here. March, 2023:

The Target website stopped me from getting everything by pickup - with "out of stock" labels on items that are on the shelf at the store.

A female Target pickup desk employee made unwanted eye contact with me on another visit. This employee added an objectionable comment later so it looks like I should report this. February, 2023:

Once again the Target website misleads me. The "in stock" item I am allowed to order is out of stock and cancelled. The "out of stock" item I am stopped from ordering is on the shelf. I have a pickup at a store that lacks the item I most need! I avoid this store! Some employees look unhappy. Employees with carts are an obstacle. May 2022:

And now I cannot sign in to my account to order. I get messages that are inconsistent with each other: "incorrect password", "email taken", "can't find that account". This looks like a software defect to me. No one answered at the pickup desk when I called this store to ask about picking up an order.

The Target website has told me a product was in the store when the product was not in the store. Target would not ship the product.

The Target website's store map lacks aisle numbers, so the aisle number for a product on its web page does not help me to locate it in the store.

When I have tried to use the chat option on the Target website to report problems I have not been connected to anyone. Awful service by a pickup desk employee:

The employee seemed pleased to tell me he could not find my order with the information an email said I could use.

Worse service by a pickup desk employee:

This employee insisted it was "store policy" not to use the information I provided to find my order. Corporate Guest Services said the information I provided...

This review is based on my experience on 2/10/2025 at 8:14 pm.

I arrived at Target’s drive-up area and notified them through the app that I was there for my order. A few minutes later, the order was handed to me through the passenger window. After placing the order on the passenger seat, I checked the contents to ensure everything was included. I’ve had prior experiences where items were missing or out of stock, so I wanted to double-check. Upon inspection, I noticed that the bleach spray had leaked all over the bag. Since the delivery employee had already left, I took the bag inside to request a replacement.

Jen was the cashier at the returns & exchanges desk. I explained the situation, and she informed me that I would need to be refunded to a store card and then she would renter the items. She asked another employee to gather the two items while I waited, and she processed the return and new purchase from her side. While waiting, I noticed that my Vikings sweatshirt had been stained with bleach. I asked Jen if she was a manager, and she clarified that Logan, the employee retrieving the items, was the manager. When Logan returned, I explained the situation, mentioning that my sweatshirt had been damaged due to the issue with the bleach bottle. He offered me a $5 gift card as compensation. I asked for his manager’s contact information, and he wrote down the name Ellie on a piece of paper, but did not provide a phone number. Jen gave me the store’s main contact number when I asked for more details.

After reaching out to Ellie, I introduced myself and asked if Logan had mentioned my experience. Ellie confirmed he had but mentioned that Logan described me as "aggressive." I clarified that I was frustrated, but not aggressive, and expressed my surprise that the situation wasn’t handled more effectively. I also mentioned the bleach damage to my sweatshirt. Ellie explained that since the incident occurred outside of the store’s property, Target was not responsible for the damage. I questioned this explanation, as I was still on the property when the incident occurred, but she reiterated that they couldn’t take responsibility. She asked what I was expecting from the situation, and I explained I was hoping for an apology and resolution. Ellie stated she would inform her staff to prevent future occurrences, but she did not offer a resolution for my damaged sweatshirt. When I requested the regional manager's contact information, she said she could not provide it, instead directing me to call guest relations at 800-440-0680.

While I understand that accidents can happen, I was disappointed by the lack of a direct apology or resolution. The overall handling of the situation felt dismissive, and I believe further training on customer service and conflict resolution could benefit the management team. Based on this experience, I am hesitant to shop at this particular location...