Birdsall & Co. The Garden Boutique — Attraction in Englewood

On July 31st 2019 I purchased 6 large Campania planters and one Campania bench from Birdsall and Co. A total of $2867.00, for a large landscape design project in Los Altos, California. I am designer from the east coast who was coming out to the west coast to complete a large landscape project with a very sensitive time frame for a job completion on September 25th of 2019, I arrived on the west coast for the job on September 15th. My items were set to arrive the first week of September. I believed ordering the product with this much lead time (July 31st) would absolutely ensure that the items arrived with well enough time in advance to avoid any issues. Morgan, from Birdsall and Co reassured that the shipment would be palletized and shipped on August 26th to make it in time. However, the order didn’t ship to California until September 20th. That’s a wide three week gap. I was contacted by the freight company to receive my large order a fews day before leaving the job site around September 25th, now about 4 weeks late. Due to this incredible gap in delivery time I had to drive all around the Bay Area in a rented U-haul to find replacements for these 6 large planters and bench, so I could complete the job for my client prior to leaving. Losing a whole day of work time with my hired labor crew. Creating a rift with between me and my client, as well as, additionally incurring large expenses on my end. Morgan, of Birdsall was quite short and unsympathetic about the issue. I quickly contacted Campania International and they instructed me to refuse the delivery, as I wouldn’t be there to accept or use it. I did as I was instructed. Because none of these factors had anything to do with me or my planning, I expected a full refund for the very delayed products. Although, Birdsall and Co believed it was fair to subtract the shipping charges from my refund to route the shipment back to them. Ultimately, costing me a total of $1540.00 dollars. Which means I paid $1540.00 to Birdsall for nothing. Zero product, as well as the loss of a labor day the additional planters and benches I had to purchase buy on the fly to complete my job. A huge financial loss on my end. I would be hesitant to trust Birdsall with your home or trade needs on large shipped orders. I have since reached out to Birdsall to discuss further, but they didn’t answer my calls or I was told Morgan was out of the country. What an expensive mistake and...

Blocked off 80% of their parking lot with parking blocks and dumpsters to keep propritors of other buisnesses from parking in their (shared) lot. Also blocked off alley access from said lot. So now they have big, unsightly, but most importantly EMPTY parking lot. 5 trips I've made to this location since they opened, the lot is a bigger mess every time I come. And the most cars I have ever seen in their part of the lot is 3. the lot is attached to their building, but it's not a private lot. Them trying to treat it as such is bad for everyone and they are only hurting themselvs. Yeah, they are entitled to the spaces they blocked off, but blocking off the alley access and putting the parking blocks down in a totaly stupid configuration just reflects their petty buisness practices. Fair prices, and the staff is friendly, but the owner, or manager, or whoever made these choices about the lot has assured I will not be making the trek to Birdsall again.

Edit: I guess you don't know what "entirety" means. It's one lot, which you rent most, not all of. You can do whatever you please with that space, you want to make it a single lane entrace to an already cluttered parking area, that's your right.

I drive a medium sized pickup, I cannot make the u-turn near Starbucks so i always entered thru the alley. But I guess my 5 purchases don't qualify me as a customer? Or maybe you just don't know what that word means either. Because I am, well, was, a customer and I am complaining about...

My wife and I purchased a table top indoor fountain. When we arrived home and started to setup it up, we noticed it had a crack on the back side. I immediately call the store and spoke to Annie the owner to let her know it was cracked. She said that they have no refunds or returns on fountains and they do not take exchanges if an item is damaged. I told her I was very careful with the transport and nothing we did could have cased the crack. She implied that I must have done something to cause the crack and did not even seem to consider the possibility that the crack was there before we purchased it. The inflexable and uncaring way in which she handled the situation made us feel she did not believe us and that she was unwilling to try to work something out that might satisfy us. We returned the other two items we purchased that day and will never shop there again.

A word to the wise. If you shop there be sure you ask them about their return policies and check everything very carefully before you make a purchase. Customer service when there is problem with a produc is very lacking. I would not recommend...