I had a horrific experience at this salon. I set up my bridal trial appointment and arrived on time, however my stylist was finishing up with another appointment so I had to wait about 30 minutes. Once the appointment finally started, the stylist spent about 15 minutes talking about how greasy my hair was and how if I didn't wash it better for the day of the wedding then the style wouldn't hold. I had also told the wedding appointment booker (I believe her name is Kristina) over the phone that I planned to use extensions and she said that would be fine and no additional cost since I was providing my own and they wouldn't be difficult to put in. However, at my appointment she said I never told her I was bringing extensions and that if I wanted them put in I would have to pay an extra $80 for the stylist to put them in since it would take additional time. I decided not to pay the extra money and just get them put in on the day of since I had no written proof. Fast forward to my hair being done, it turned out alright. However it was kind of messy but the stylist assured me that it would look better on the day of and fuller with the extensions added.

If I wasn't already upset enough, next came my makeup trial. The same stylist who did my hair was doing my makeup and overall it looked great, except she made my eyebrows too dark and thick (she used black instead of dark brown). However, basically from the beginning of my makeup trial she was running behind (I'm assuming because she was 30 minutes behind for my appointment) and the SALON OWNER made her leave halfway through my makeup to take her next client - so she had the FRONT DESK PERSON come and 'finish my makeup' (I believe I mostly just had eyeliner and lipstick left). She had no idea whatsoever how to do other people's makeup (hers looked OK). I told her I wanted to have a winged look and she took about 30 minutes trying to do it with a pencil and gel liner (they didn't have liquid 😐) in the end it looked like I had let a child draw on my eyeliner and they had channeled their inner child. I told her I didn't like it and she tried again, but with the same outcome. So now, about an hour and a half later (just trying to do my eyeliner???) I told her to just wipe it off and I would do my own eyeliner. By that time, my original stylist had finished with her other client and came back to check on us. She basically had to re-apply my eye makeup and foundation around my eyes since the other lady had to wipe it off to redo my liner. I left the salon pretty angry and extremely disappointed in my experience. However, when I was able to get home and add some of my touches (liner, highlight, etc). It looked pretty good. I give prop to the stylist for trying to salvage my makeup, but overall I would NEVER recommend this place to anyone and in fact chose to cancel my wedding services because of this experience and had to scramble to find someone else. Overall, it seems like their usual customers are satisfied, but if you are looking for a wedding hair and makeup artist, I would not use this salon. If you can pay about the same (or a little more) to have someone travel to you then it's worth it!