Global Credit Union — Attraction in Fairbanks

The customer service is terrible. My card was compromised and locked so I could not make any purchases until I spoke to the fraud department, I don’t believe I can go into a branch to deal with the fraudulent charges! I spent two days calling trying to speak to an employee in the fraud department for a total of 200 minutes. With each call after 40-60 minutes of waiting I would get an automated message saying no one was able to answer the phone and immediately disconnected. After a few attempts I would call the main customer service number and be transferred to the same number and experience same problem. On the second day I was finally transferred to a supervisor who is well aware of the phone problem but not working to address it. He offered to send me a new cc but would take 7-10 days which I can’t go w:o being a now to purchase needed items like gas. I was told to go into a branch to get a card same day and when I did no machines in any branches were working so now I’m back to waiting for “expedited” delivery which is still 5-7 days ! Beyond frustrated ! My fraud charges are small compared to the last ordeal from a children app I was having thousands of dollars stolen over months with no “trigger” charge even when 99.99 was taking out by a third party five times in one day ! I disputed charges for days and days with both apple and credit union but was told it was my fault of a child had my card on a device. I was unaware my cc was linked to a new iPad and I was not checking my account and was saving money realizing my hard earned money was being stolen. I’m ready to move to another bank after 29 years if head a loyal costumer and being...

As a financial service, Global has become progressively less usable following the name change. It's abundantly clear that something happened with their IT/tech back-end. After several flawless years being serviced through AlaskaUSA who ran a stable, feature-filled app, Global deteriorated that reputation. It used to be trustworthy. Then I dealt with several headache-inducing instances wherein my balance would take days to update for seemingly no reason (not restricted to weekends and holidays either). My other accounts with other institutions don't do this, so dropping the headache was an easy decision.

As though the universe wanted to play a joke, the Topaz system refused to connect to the teller's computer for a good five business minutes on the day I was finally fed up enough to physically come in and nullify my account and membership. So that wasted several precious minutes I will never get back because of, once again, Global fantasizing that failing technology is okay as a financial institution. It isn't.

The one star is entirely for the staff. I will miss coming in and interacting with the friendly faces at the Airport Way location. Y'all have done everything right & deserve kudos. The way Global makes you seemingly run on fumes in terms of technological functionality and stability...

I am DONE with Alaska USA. The way they have decided to treat their customers during the pandemic is absolutely insane. I was the 15th car in line the other day out of 32 to use the drive thru.....needless to say I gave up after 45 minutes....you cannot treat people like this....you cannot treat our MONEY like this. they only have 3 out of 6 drive thru's open....and when I asked why, I was told with an attitude, that the "other three lanes have not been operable since the nineties...." terrible bank, terrible customer service, terrible everything. Once I get a phone call back I am cancelling this account. Such a...