Bank of America (with Drive-thru ATM) — Attraction in Flagstaff

Read the reviews. You will HATE this bank. Long lines and policies that are not customer-centric, in general. I need to pay bills today and cant due to the utter ineptitude of this branch. They did not set up my card withrawing limit in the amount as discussed, they made it temporary so it expired quickly, and last I was in the branch, the manager said the ATM outside is not their problem, that Id need to call the number out there. It had NOTHING to do with the ATM but rather, the mindless branch employees. So, yah, the branch is closed (because they have ridiculously short hours compared to other banks that have extended evening hours) and the 800number wait is astronomical. Ive been on the phone 3 times with my home branch in Encinitas, a much better branch, and they cant even fix this mess. Money is there, no can use...

Run, gallop, leap, ...but dont trust your valuable financial life with this bank. In general, boa, or...

Absolutely the worst banking experience. After ten years with Bank of America for my businesses, the Flagstaff branches are a disaster. Horrible hours—opening later and closing earlier than any other bank. The staff is unmotivated, untrained, and can't handle even simple tasks like closing an account. Weeks after I was assured my account was closed, a new debit card arrived out of nowhere. Completely incompetent leadership and zero accountability. Do yourself a favor and steer clear and find a regional bank in the area—Bank of America Flagstaff is a total mess from...

I went in today with Beth Dutton levels of frustration about many things to do with BOA. Despite being an inch from tossing some chairs, Daniel was very kind and calm and helpful. He got my issues sorted out as best he could under the circumstances. If someone in Customer Service can maintain composure and be consistently polite when I’m about to go off, they deserve 5 stars.

[On other people’s complaints, the problem with the lines here is that too many branches closed with COVID and so few are remaining. I drove a literal hour each way to get to this one...