The Cave — Attraction in Folsom

SELLERS BEWARE, zero ethics in their business practices! My son rides his bike everywhere since I am a single mom. He made the mistake to not lock his bike one day when grabbing a drink and his bike was stolen by a homeless man. Since it was ultimately my son’s fault, I am having him come up with the money to replace his bike. So he gathered his PS3 system, a Gameboy Advance with 6 games and other miscellaneous games, etc. to bring to The Cave for him to get some money. Since we had never sold at The Cave, I had called first several days earlier and they made it clear that we have to stay in the store during the buy so I planned accordingly for one trip to Folsom. Upon arrival they said they keep everything and will get back to us within 7 days. Ok, another trip to waste gas… all good. I came back to the store for my buy back and, while not getting into the low prices offered, I said I will keep the PS3 and the Gameboy Advance to sell myself online. I cashed out on a small pile of games and gave the money to my son. Once home, I reposted the Gameboy advance set online and sold it (at least 5x as much as they offered) online right way and promised to ship the following day. I got out the Gameboy Advance and opened the case…. The 6 games were missing! Since it had only been an hour since I was there, I called and spoke to the manager Cha Wally-Bowser assuming they would honor the misunderstanding and I could bring them the money for however much those games paid out. I explained the situation and she told me I would have to buy back the games for full price because I ‘signed’. Wow. If it was my fault for not checking the zipped case for my games, then shouldn’t it be just as much their fault for not clarifying that they took something out of my zipped case set? Anyway, I wasted more gas and drove back to The Cave and bought the games back since I had to ship them the following day. After the games being purchased back, three trips to the store and the small pile of other PlayStation games they bought from me, I was out of pocket. And to explain this all to my son was another heartbreaker….. The manager offered to forward my information to her boss Drew Radakovitz or I could contact him at the Sac location, but from the other reviews I’m reading, I’ll never actually get anywhere with him. Combined with Cha’s mention that she already spoke to him and he directed her to not void the buyback. So I’m writing a review and going to let it go....

I first heard of this place a few weeks ago, through a random search. I didn't realize it just opened at this location. I took my young kiddos in, because they love cool 'finds' and would rather have something vintage than new. A trip to this place was a reward for my oldest, and he has been looking forward to it. The employees were kind, and everything was grouped together except what my kids were looking for, which was toys, and those were disbursed throughout the store on the tops of the album racks (this used to be Dimple) which makes sense because there are so many. I am not knowledgable about vintage toys, so I can't speak to the rarity, etc., but I can say there was a pretty decent selection of matchbox cars, action figures aka 'guys', a ton of Star Wars items (of course inventory is always changing so don't rely on my statement) and figures/figurines from 80's and 90's movies and sitcoms. With all the awesome items I was seeing left and right, it was like stepping into my childhood. 1980's Fisher Price Medical Kit, original Buzz Lightyear, Spiderman lunchbox, gigantic 8 foot tall game of Operation (actually functional) the list goes on. There was also a room filled with clothing items, which looks like it is still growing, a wall of random hats (THANK YOU!) and a ton of VHS and DVD's. There is a section for music instruments and items like guitars, books, etc. Cassettes, CD's, vinyls, and videos tage video games. There is also a nice selection of novelty items. We picked up some pretty awesome stuff. The kids were happy, and so was I. The owner chatted with us for a bit, which he informed me they are always looking for items! No appointment needed. Dig out all your vintage stuff, and bring it here. With so much going in landfills, or donating it to Goodwill which doesn't give back nearly what it should, I am so happy to have a place like this as an option. It was like eBay in person. Definitely a fun place to go, even if you're just wanting a bit...

I’ve sold quite a few items to the Cave but my most recent visit was the most unsatisfactory. I would not recommend selling your items to them unless what you have cost you nothing or you have no attachment to it. In my last buy back, I was told I would be receiving $50+ cash for a set of VHS tapes. I completed the transaction for cash and took the rest of my stuff home. As I was loading my bins into the car, I noticed that they were really light considering that they only bought back some VHS tapes. I went back in the store and sure enough they had all my other items hidden in a place under the table and said that I couldn’t have anything back since I completed the transaction. I would have to buy it back! And even as I sit here, I recognize there were even more items they withheld from showing me what was purchased. It was very much a bait and switch tactic. I let the manager know and they said they’ll just do a better job of showing the buybacks next time… and didn’t offer me anything else. If I could, I wish I could just get cash for my store credit so I wouldn’t have to do business with them again. They basically robbed me threw a few courtesy dollars. So my advice is don’t sell your things here unless you want to get pennies for...