Jared Jewelers — Attraction in Fort Wayne

My fiance and I picked out my engagement ring from Jared and were immediately impressed with Lauren. She has been incredible to work with and is the main reason we chose to purchase through Jared. The negativity in this review in no way reflects her. She is excellent and the only person I would want to work with at Jared again. When we purchased my engagement ring, my fiance was told that the matching wedding band would be added to our account to purchase at a later date. My engagement ring arrived, my fiance went to pick it up, and thankfully he immediately noticed that the hidden halo was missing from the ring. He resolved the issue same day and they promptly added the halo, no biggie and it was correct as we had picked out by the time he proposed. We went back for an inspection but weren’t ready to purchase the wedding band a few months later. Somehow the wedding band was missing from our profile. We had them add what was described to us as the “matching wedding band” to our profile that day. We went back for a second cleaning/inspection ready to purchase the wedding band and my fiancé’s band only to be told that the wedding band was no longer on the profile AND that Jared doesn’t make matching wedding bands for their engagement rings, contrary to what we had been told all along. They then informed us what we would have to do a custom wedding band, which they did discount due to the consistent issues we have been experiencing, but then had to send my engagement ring away for a number of weeks to have an identical band made. When I received the proof of the “identical wedding band”, it was NOT identical to my engagement ring band. The diamonds were much smaller than what is shown on my engagement ring, even though they have the exact engagement ring in their hands. Thankfully, Lauren has assured us that she will correct the issue, but this means even more time with my engagement ring missing and I have little faith that the issue will be resolved. I should’ve gone to Peter Franklin. Stay away unless you can only work with Lauren the...

NEVER AGAIN - I purchased a Tag Heuer watch from the Fort Wayne, Indiana store and am experiencing horrible customer service. A $4,300 watch's customer service treated like a Timex from WalMart. The watch went in for warranty work in August and still has not been finished. Yes four months later and no end in sight. I was notified I would be charged approximately $800 for the repair since the brand new watch wasn't under warranty. Tag has a standard 2 year warranty. The problem is Jared never got the watch registered as they told me it was done. After battling with employees that could care less I was in their store, who just said "Call Tag", I got Jared to finally get it registered. But now four months later still now watch. I have made numerous visits to the Jared store wanting to know where it is at. Same response, "It takes about 4-8 weeks, we will call you when it gets in". I told Jared repeatedly to find out what the hold up is and NOT ONE CALL to give me status even though I told them repeatedly to do so and they said "Absolutely we will find out and let you know the problem." NOT ONE CALL. I am beginning to think they lost the watch. At this point I guess I will have to take legal action to get my stolen watch replaced. Jared is the only Tag Heuer authorized dealer in Fort Wayne, so I am contacting Tag Heuer to recommend they find new representation for their high end product that cannot be represented in a manner that it should. No product knowledge by sales staff and very low end store for the product. FYI - Their other brands are Citizen and Bulova, so I think they are in over their heads.

I have purchased two more Tag Heuer watches in the last 60 days and neither from Jared. They are losing my business even as we speak. Nice lost commissions on two $4,000 watches that they would have gotten if they didn't screw this one up. Fortunately I found out about their ethics before I bought...

I’m giving one star not because the quality of the jewelry. It was being lied to by a new employee trying to get commission. Now, I used to work a job that was salary plus commission as well, but NEVER DID I LIE to a customer about what perks came with my sales. I was told that if ANYTHING happens to our rings, necklaces etc. we have bought we can get a replacement piece. I made sure to ask several times if the insurance covered LOST, STOLEN, and damaged. And was told YES. Now my husband and I have spent thousands of dollars on our pieces of jewelry from this location and a different location... & I’m highly upset that my husband lost his wedding ring at work.. now we can’t get it replaced and I’m furious. It’s unfair they throw away a customer over a $100 silver wedding band. It’s more than the band it’s the symbol of our marriage & now we don’t have it. We bought the insurance to be covered in events like this one. Now we are out our wedding band. The man asked if we would like to buy another one out of the case. Well when we upgrade our rings here in a few months and years to come... WE ARE TAKING OUR BUSINESS ELSE WHERE. Wasn’t even offered a discount for being lied to, nothing. So, you all need to ensure you train your employees not to lie to customers for a sale. It makes you lose lifetime customers. So when I spend my 3000 to 6000 grand plus on a new set, you won’t be getting our business if you all don’t reach out & make this right. I would give zero stars if it would let me but it makes me...