American Airlines Headquarters — Attraction in Fort Worth

Don't even know where to start. The most incompetent gate agents I have ever seen. Our flight left, late, of course. An hour or so into the flight the captain let us know there was a maintenance issue and we were returning to DFW. In addition, to the hour back, we had to fly around for another hour or so to burn enough fuel to land. We finally landed and it quickly became apparent the problem was we had no hydraulic fluid in the nose landing gear. It was the hardest I have ever experienced and the plane leaned to the left, and weaved down the runway with emergency vehicles following us with lights on. I do have to give kudos to the pilots.. He controlled that airplane and stopped the plane in record time. Another 3 stooges appeared to give us miss-information, clueless, lack of communication and an all around joke. Told we were getting another plane. Did not happen. Told we would fly out the next morning at 6:45. So we spent another $200 on a taxi to go home, sleep 3 hours and and go back to the airport. Of course the 3rd set of stooges were at the gate that morning. I asked about the boarding and was told I was being rude to them. Was given more excuses and un-truths. We finally took off and got to our destination, Punta Cana, DR. We purchased our vacation package through AAVacations for the Grand Palladium. The first and biggest mistake... We missed the first night... two rooms empty and no credit given. The AC did not work in one of our rooms... water leaks, plumbing falling apart, phone not working, electricity going out, the room fridge never worked, no promised robes, fresh towels were rarely left and and never received any more face cloths, the toilet did not always flush. There was a severe lack of restaurants that were full service and in an air-conditioned environment. The Mexican restaurant was a joke. Bar drinks were watery, weak, and tasted funny. Too much outdoor cooking with flys a bad problem. The resort had an overall rundown appearance. I could see daylight through the panels of the door. Full-size pillow cases were put on queen-size pillows. Do I think the pillows were sanitized between stays? Most likely not. Then came the dysentery and trip in an ambulance to the hospital. On the way, the driver stopped 4-5 times to pick up pieces of the ambulance that were falling in the street. At the hospital, hospiten bavaro, no one spoke English. The ER doctor spoke enough to tell me I had dysentery and needed to be admitted to the hospital. I stayed two days and one night. The water went out, the electricity went out and when I demanded to be dismissed... the elevators went out. We had to put up a $1,000 deposit for my Grandson who was also sick to be seen in the ER. We had to put up a $4,000 deposit for them to see me and admit me to the hospital, Upon leaving, we passed two much larger hospitals, that looked modernized and one was an American hospital. There are a lot of questions I have about the first aid at the resort, what ambulance they used and the hospital where no one spoke English. We were suppose to leave on the 6th of June, I was not able to because of being ill. We had to pay another $100 to change our tickets to the following day. The Grand Palladium charged us $300 to keep our room for another night to fly out the next day if I was able. Which we did. A big question... apparently AAVacations does not vet the resorts they are in business with and offering packages. A member of the Grand Palladium told us that these packages offered by AAV, the guests were given the least desirable rooms. On the flight back, we departed as told and had an uneventful time until we got to the gate. The driver of the jetway pulled the walkway up to within 2 feet of the airplane door... stopped and then left. We waited another 15 minutes or so, until the Captain was able to have someone come and place the gateway up to the plane door. American Airlines has always been my airline of choice. Having doubts about why. No responses to emails sent to AA, AAV and...

American Airlines JFK Domestic terminal has the worst employees for customer service. Our flight from JFK to ORF(AA 4359) on July 19, 2025 was delayed over 14 times and changed terminals over 7 times prior to them canceling the flight at 11:00pm. I am so glad that we are not handicap as the customers who required wheel chair assistant kept getting dropped off and left at each gate change with no wheel chair.

Our plane that we were supposed to be boarding was delayed leaving another airport due to weather supposedly. At 6:30pm when the delayed plane finally arrived at JFK the flight crew disembarked from the plane and we were told that the flight crew were over their hours for the day. If American Airlines knew the flight crew were over in hours, why do you wait another 4 hours to cancel the flight stranding your customers in an airport at 11:00pm. Not only was you customer service support absolutely rude and unhelpful but you left your passengers little time to make plans. As was stated to us “your cancelation policies on how many hours (3-4) American Airlines waits until they deem ready to cancel the flight officially”. If American Airlines would have cancelled the flight at 6:30pm knowing that the flight crew was over in the hours per the day this would have given your customer services representatives time to help all guest accordingly with either hotel accommodations, rental car travel, guarantee flight and being able to obtain their luggage in a timely fashion.

Since American Airlines could not guarantee us a flight the next morning but could possibly get us a flight out of LaGuarida, still no guarantees. We asked how far is that airport and how are we to get there. The Customer Service rep said that is not their problem. Nothing like hearing an airport American Airline employee complain to her customers that she didn’t care that we were all stranded in airport at 11:00 at night as she was there the night before until 4:00am. I hate to tell you that is your JOB we are your customers...

We are now in stranded in JFK, needing to split up one of us ran to the rental car area as they were getting ready to close at 12:00am and the other person had to wait for our luggage to get removed from the plane that was not leaving that evening or the next morning. Thank goodness that Budget car rental was open and was the only rental car company that you could rent a one-way car rental. Their customer service rep was working alone, running 4 checkout lines simultaneously and had a long line of customers. All while she had a smile on her face. She was the Shining Star of the night.

We had to ask the American Airlines customer service agent to get an American Airlines manager to obtain a food voucher and then the manager stated that she could not give us a voucher until the airlines officially cancels the flight. What good is a food voucher going to do us at 11:00 at night when the entire airport is shutting down and the voucher expired the next day. The voucher amount is a joke; they give you a $12.00 voucher for food that has an average cost of $18.00 per a sandwich. We had been in the airport since 10:30am as this was our last connection flying from Japan. We had already eaten 2 meals waiting on a delay that lasted over 8 hours and all they were willing to give us was $12.00 a person.

We finally received part of a refund for the flight being cancelled after having to follow up constantly. The $40.00 a person refund American Airlines provided, would not provide anyone a one-way ticket on their airlines...

Travel Nightmare with American Airlines - On Thursday, February 13th we took American flight from Dallas to Auckland. We were a little over 5 hours away from Auckland when our flight had to be diverted to Honolulu Airport due to a medical emergency. When we landed in Honolulu at 6 AM we were all taken to a room in the airport without our luggage and told we were to wait there until they could get a crew to fly us to Auckland. They could not tell us if it would have been that that night or the next day. They told us there were no hotels available, so they were not giving out vouchers. They would not give our luggage to us. We found a flight with another airline that left that afternoon, so we booked that and then talked to the associate from American about getting our luggage back. She told us she would be able to get our luggage transferred to the Honolulu flight for us. When we landed in Auckland, we waited for our luggage but is did not arrive. There was no one at the airport to help us and we were told to leave and call American. I spent over an hour on hold in the middle of the night to file a lost baggage claim. American told me that the bags would be heading to Auckland that day and they would deliver them to my hotel. We did not have any extra clothes except what we were wearing. The next day I received a call from American Airlines that two of my bags were in LAX and wanted to know what to do with the bags. She located the other two bags that were set to fly to Auckland that day on the next flight. She arranged for all for all of them to be delivered to our hotel in Te Anau. The next day I received a call the Christchurch airport to let us know that two of our bags were there and that we had to go to the airport to get the bags back. This was over eight hour drive away. I asked at that point if they could just be delivered back to our city of origin. I was told I would need to reclaim the bags at the airport because baggage service team will not change the destination. We spent the majority of our vacation on the phone or chatting on the app with American Airlines. This was very disruptive to our vacation. Also, we did not have any clothes and had to purchase items as we went, and I spent every evening washing clothes in the sink in my hotel room. In the middle of the week, I looked in my American app and realized there was no information about my return flight. I received no communication that they had canceled my return flight. I had to call American and have them rebook me . We finally received our luggage on Friday night, six days later. We were leaving on Sunday morning. After I returned home, I submitted a claim for expenses, they denied it saying I voluntary separated from my bags. This is not correct. When we were diverted to Honolulu, they did not give us our bags. When I talked to the American agent there to get my bags, she told me she could get them on my flight so I would not be any more inconvenienced. I was told by numerous American agents that we would be reimbursed for purchases and to keep our receipts. The customer service I have received from American has been horrible. I tried to call you customer service number, but they cannot help me with anything but baggage. I filed a complaint online and was sent a patronizing email and was offered 5000 bonus miles which is the equivalent of $85. American airlines disrupted my vacation and will not take ownership and fix their mistake. They have horrible...