H-E-B Pharmacy — Attraction in Fort Worth

My medication is important to me and I need it when I NEED it, and after trying this HEB out just this once, I am a FOREVER customer now! The staff quickly and politely filled everyone's order in front of me, so the line moved REALLY fast. The pharmacist, Laura, was SO helpful and friendly! I explained it was my first time there and that I had a few questions and she stopped what she was doing and with a smile on her face answered ALL my questions and waited patiently while I took notes! She even let me borrow her pen!! I formerly used a competitor by my house, but they never have my meds and I have to go to another pharmacy! BOOO!! This HEB pharmacy is worth the extra drive! The pharmacist is so nice, she greeted me with a smile, showed me how to use the HEB app, used my name throughout the interaction and made me feel like family or a close neighbor! I will be telling all my friends about this place and telling my GP to set this HEB as my new pharmacy immediately! What else could you want with...

I had a terrible first experience at HEB Pharmacy today around 1pm. The man was incredibly rude, giving short, condescending answers to my questions as if I should know everything about their process already. He even gave me attitude for only having a digital copy of my pet’s prescription. He had a smug look on his face while shaking his head “no” at me when showing him the prescription on my phone rather than just using his words to tell me I needed a printed prescription, which made the situation even worse. Customer service should be helpful, not some awkward,...

The store is great, but avoid curbside. I picked up an order today and was charged for 4 items I did not receive. The lady said they were “shopped” for at another store and it was going to be brought in by a truck. Well I guess it didn’t get there before my pickup time and my order total was not adjusted. This is unfortunately not the first time this has happened. I won’t be using their...