Best Buy — Attraction in Fredericksburg

I want to start this review by saying I really like Best Buy. I have been a loyal customer of theirs for years and value having an electronic store locally that allows me to look at items more closely than just looking at things online. I am very tactile, and when purchasing computers or computer accessories, I love that I can go there and look and touch.

I have bought many personal laptops, and when it came time to buy my business laptops, I insisted we go to Best Buy because I had an excellent time with their protection plans. I signed up for their Total Membership program and paid extra yearly for the guaranteed better support. A year after I purchased our high-end laptop for nearly 2,000 dollars for my business, the computer began acting funny. Temperatures soon skyrocketed to 107 Celsius, which is above boiling point. I knew it always ran a little hot, but this was a special level of hot. It blew out the hard drive and took out the GPU. Upon closer examination of the Laptop, I discovered that the amount of tape, felt, and useless metal packed into the laptop was deliberately placed there to choke my expensive laptop of air, collect debris and dust, and cause the computer to burn out faster. Nothing made me feel better than to learn that Best Buy had knowingly sold me an expensive laptop that had been sabotaged to fail.

When I went to the Geek Squad and said this was ridiculous, your company sold me a PC meant to burn out, and I got no such assistance. The support I received was the bare minimum, and they charged me extra on top of their top-tier membership, which was supposed to give the best possible support to send my computer off to be repaired. Now, I am without a computer for nearly a month; I needed a daily laptop to run my small business smoothly. I chose to pay extra yearly so that I wouldn't be left hanging and would have a PC if it broke. I am sure that they will repair the bare minimum and send the Laptop back to me not completely restored. I had that experience with their service center years ago. They fixed only one thing when multiple items were broken, so I had to send the laptop back and forth numerous times, and because the damage had already been done, it was never the same. So, instead of replacing my Laptop, which they can do under my protection plan, they choose not to. Had this been a typical failure, I'd be much more understanding. However, seeing that this failure was caused because Best Buy activity chose to sell me a Laptop that was CHOKED of air to cause major overheating issues has made me re-evaluate whether I will continue to be on their membership and if I will ever purchase from them again. It's a little drive, but I could easily find the time to drive to Micro Center to accomplish everything I could at this Best Buy.

Thanks for screwing me over. The overheating damage has already been done to the entire interior of this computer. No matter how much is repaired. It will take a whole new laptop to get this laptop...

My first major purchase from Best Buy and my last purchase from Best Buy. I will start by saying the salesperson I purchased my appliance from and the delivery manager were both very helpful, the delivery staff and their practices kill any positive for this store though. Purchased a new range on 2/11/15 and install/delivery was scheduled for the following Sunday. The installation was done very poorly, range not centered in between the cabinets and sticking out from the wall about 2 inches. There was an issue with the oven and I contacted the salesperson and manager who scheduled a Geek Squad call to look at the oven issue and install the range properly on 2/21/15. He was able to center the range and push it tight against the wall. After the Geek Squad employee left, we discovered that the oven would no longer heat up and some of the burners appeared to be not working correctly. Called and spoke with one of the managers, Travis, and he agreed to swap out the range for a new model and delivery was scheduled for 2/27/15. Delivery drivers show up to install the stove and I have the same issue as before. Unit was not centered and sticking out from the wall 2 inches. The range is literally flush with the cabinet and countertop on one side and a 1 inch gap on the other. I tell the delivery driver that I want the range centered and pushed back tighter against the wall. At this point the delivery person gets an attitude towards me. They look at the range and say there is no way that it can be installed the correct way. Never mind the fact that the Geek Squad employee was able to fix the previous install issue or an electrician that installed a new circuit for an over the range microwave was able to push the first range back in correctly on 2/24/15. I informed the delivery driver that the electrician was able to remove the oven drawer and move the power cord out of the way and slide the unit in place. Delivery driver told me that the drawer does not come out, with an ever increasing attitude, slamming his binder shut and stomping around. I contact the delivery manager who asked that I keep the stove and will send the Geek Squad back out to fix the issue. I inform the delivery person, at which point he hands me the ticket to sign, slamming his pen against the paper. At this point, I tell him that he can check his attitude. He admits that it's just the way he is and that if I can figure out how to remove the drawer, to have at it. The amount of blatant unprofessionalism and complete lack of having any pride, whatsoever in doing a job correctly from this individual astounds me. The delivery crew for this Best Buy is a poor reflection on their overall store and operation. I highly recommend to anyone that is in need of a major appliance or anything that requires delivery shop elsewhere. Lowes, Home Depot, HH Gregg (which I've never shopped at) or the Big...

I was in the market for a remote start kit for my 2014 Ford Mustang. I had done some research on the VIPER kit that comes with installation. This store showed one in stock a few weeks ago, so I went there to get it. Once we got there, we were told we'd need to set up an appointment for the installation. Fair enough. Everyone's schedules are backed up. So I scheduled an appointment for the following weekend and ordered the kit for same-day pick-up as the install, since it was not in-store as listed online. Please keep in mind I paid in-full that day. Later on, the day before my appt, the Geek Squad calls to confirm, but tells me I need two keys to complete the installation. Not their fault, but they said a salesperson was supposed to let me know that. I only had one key for my vehicle, since I purchased it used. So instead of going to my appointment, I went to my local dealer and had another key made. Rescheduled out for two weeks later. Fast forward to today, I arrive at my appointment and hand over the keys. They asked if I had the kit in the car and I let them know that I was told it would be in their pick-up orders area the day of install. Come to find out, it never got ordered and they had none in-store, again. Thankfully, they did have a COMPUSTAR system that the tech explained was comparable to the VIPER, minus a few features I wouldn't be using anyway. I agreed to just have that one installed, since I was a little exhausted from all the hassle trying to get this done. The installation worker explained that they'd be the same cost and work the same. Overall, the install guys were great. Took them about 3hrs to do, as expected. It works amazing and I couldn't be happier to have this done. Sales people, please let someone know what they'll need to have the install done and actually order merchandise when it's paid for to avoid all this back and forth...