Value City Furniture — Attraction in Fredericksburg

While my husband and I had a great experience in the store purchasing our “pet and kid friendly sectional” we have had nothing but issues since receiving our couch. First, the delivery team did not wear gloves when delivering the furniture and left black marks all over the new couch. We were told to contact the store who transferred us to customer service who said we had to contact the deliver team specifically. Not only did they dirty out brand new couch but they didn’t put it together correctly so we had to wait an entire month for a service member to come out to fix it. The day of the service repair we were told they would arrive between 8am-11am however around 11:30 my husband received a text from the tech himself saying he was behind and would now arrive between 12:30-2. When went to walk the dog before his new arrival time and customer service left a nasty voicemail saying our service was cancelled because we were not home. We immediately called to say that the tech told us he was 3 hours behind. Sure enough he was behind and would still be able to come that day. He arrived and told us that the hardware didn’t align so he has to fix that to make the sectional sit together correctly. However he failed to reattach the sections together. We noticed once we sat on the sofa once he left. So our couch is even more apart than before. In addition we have called customer service about the “stain resistant fabric” attracted all sorts of fur colors and stains and they just say to file something with the warranty department. We filed back in December and have yet to hear anything. This pet and kind friendly sofa transfers due colors from blankets,clothes, and pets. There is a severe discoloration from where our dog lays on the sofa. We paid over 1k extra dollars for this fabric. It is the complete opposite of pet and kid friendly. Not only does it attract stains it also attracts any type of lent or hair. It’s impossible to keep clean. A complete waste of money and the customer service has been terrible! Save your money and go to a higher end store for a better quality sectional and better customer service. We feel we the 4K down the drain. In the photos you can see the difference in color between the clean white pillows vs the bottom cushions where we sit and the discoloration that has occurred. We have had this couch since the middle of November. No spills of food or drink. No accidents nothing. This is just from us and our dog sitting on it to watch tv. Absolutely unacceptable in my opinion. A huge disappointment. With a baby and a dog who has time or the energy to try and clean this sofa daily? We feel we were mislead in what this fabric would do. We purchased white because the sales associate assured us it was pet kid friendly and stain resistant to the point that if they can’t get a stain out they will replace the whole couch. We can’t even get a response from someone to come to try and shampoo/clean it to get it back to its normal color.

Update as if 6/6/23 We spoke with management a while back who said they would issue a replacement couch due to the fabric being defective. They said the new couch would be ready in June. Two days ago my husband gets a call to schedule delivery for Tuesday between 12-3pm. We confirmed. The morning of we got a notice the window would be 11-3pm. My husband was home when the delivery team arrived to find out they did not have our new couch but we’re here to take the old one. We were told the new one would be delivered in a week. We were never told that our old couch would need to be picked up prior to the new one being delivered. We have my sons first birthday next week and now we have no couch. We spoke with customer service and they have scheduled delivery for Saturday. This has been nothing but a mess. Save your money and your time and do not...

We recently purchased a new bed, nightstand, and dresser with mirror combo for our son, and to say we’re aggravated and disappointed would be a massive understatement.

We placed the order back in January and were told the full set wouldn’t be in stock for delivery until May. That timing actually worked for us, as we were planning to move during that period. When the warehouse finally called to schedule delivery, we asked them to hold off for just five days until we were settled in our new home. We had paid for delivery and assembly, so it felt like one less thing to worry about.

However, when they finally reached back out with the delivery date, we were informed they only had the dresser and mirror available. What the warehouse failed to mention when we postponed the delivery was that they only hold furniture for 48 hours—after that, it’s released to the next customer. So instead of our son getting his full set of bedroom furniture, he received a dresser and mirror—nothing more.

When we contacted the store, we were told the nightstand was actually available but, for some reason, they didn’t bother to deliver it. As for the bed, we were told they no longer had it in stock and wouldn’t until late July. Originally, we expected everything by June 3rd.

Understandably, we were furious. While on a family vacation, I tried to speak with a manager—no one called me back. My wife spent her entire day off going back and forth with the store trying to arrange a temporary solution, as our son has been sleeping on a mattress on the floor since June 1st. The best they could offer was a temporary queen bed—which wasn’t what we wanted—and even that wouldn’t be available until August.

At that point, we told them to come get their furniture and issue a full refund. The problem is, we’ve been making payments since February, so I’m now bracing for the hassle of having to personally call Synchrony Bank to deal with the financing, even though none of this was our fault.

Bottom line: if you value your time, money, or sanity, I highly recommend shopping elsewhere. This entire experience was beyond frustrating, and I honestly have no idea how Value City—if that’s even what they go by anymore—is still in business. I’d give less stars if it...

Horrid experience with the Fredericksburg store. We purchased a $3500 leather sectional and was told it was in stock at the Woodbridge store so we scheduled a pick up for the following Saturday. When we showed up to the Woodbridge store we were told they didn’t have it and they had no idea why the Fredericksburg store told us it was in stock.

I get home and call the Fredericksburg store to find out what happened and the store manager refuses to take the call. The customer service rep told me the couch would be scheduled for delivery 2 weeks later. When it was time for our couch to be delivered I called the Woodbridge store to confirm the product would be in, it was a good thing I did because I was told only 2 pieces were coming. Value city policy states that if you don’t pick up your order then it gets shipped back to distribution which in this case resulted in a vicious cycle of backordered pieces that no one no matter who we talked to could give us an eta on.

Their customer service is a hellish nightmare that will lead you down a road of being told different information depending on who you talk to. The store manager at the Fredericksburg store wanted nothing to do with us after we purchased the sectional and offered no reimbursement for our time or frustration caused their incompetence.

Do your research and do a simple google search of this place and you’ll find similar stories like this...