Rogers Jewelry Co. — Attraction in Fresno

!!!ASK FOR DIMOND CERTIFICATION!!!!!

7/26/25

I went into this jewelry store to buy an engagement ring that seemed perfect—good price, good quality. However, things quickly took a turn. When I was about to purchase the ring, I asked for the GIA certification to confirm the quality. They gave me the runaround, claiming they wouldn’t be able to provide it for a couple of days or weeks.

Then, I asked for documentation stating the quality of the ring, but they refused to provide anything. Instead, they only offered a 30-day return policy in case I didn’t like it. That felt like a red flag to me.

I continued to question them, and after some back and forth, the manager came forward and admitted that the ring I was looking at had been mis-labeled with a different tag, meaning it was actually a lower-quality ring than advertised. If I hadn’t asked for the GIA certification, I would have unknowingly bought a ring of much lower quality at a much higher price. No apology or effort was made to make things right. They simply asked if I still wanted it , I said no. …. “Ok” was there answer.

I left feeling deceived and left questioning there credibility …will not...

As me entering into Rogers by myself to ask if they could make horseshoe wedding rings for me and my fiance Larry was very helpful and said it could be done so I left and came back with Daniel my fiance Larry was very helpful in helping us to make our wedding rings be created from a picture that we had an hour imagination and then our Rings went to production they called us when the wax forms came in and Larry let us look at them and try them on send them to be completed we said they came back in good time we used our wonderful set of wedding rings on our wedding on February the 26th thankful that Larry made our wedding rings come to be as beautiful as they are top notch jewelry store Rogers is I want an alteration done on my wedding ring now that the wedding is over no problem Larry to the rescue he helps us to set it up so that it can be done and it will be beautiful when we get it finished thank you Larry for your wonderful service and making our wedding wish a...

25+ year customer won't be going back. The value of their warranties, the quality of repairs by the jeweler, the personnel's knowledge overall, access to older records and support from the manager continues to deteriorate. Same beautiful retail+ priced selection, and quality merchandise, but they have lost focus on the value of long term relationships, and the recommendations that comes from them. They initially refused to perform prong and sizing work on our wedding ring unless we did extensive ($1k) work on the channels that hold small diamonds on each side. 5 months later, one of the smaller stones is loose in the area they built up extensively, and it wasn't loose before they did the work. They refuse to fix it unless we pay $40. So, a 25+ year customer and all our friends and family out the door over a minor warranty issue. Rogers used to be deserving of loyalty, but like many other businesses nowadays, the bottom line has blurred their loyalty to long...