Ripley's Super Fun Zone — Attraction in Gatlinburg

Service was terrible. One of the staff (who was seemingly flirting with someone who did not work there) lied to me and said both laser tag and minigolf were closed at 6:30pm, when the reality was that laser tag was open until 7. My friend went in and showed the google hours and she then said, "yeah, we're actually open." After this mess, they made us split our party of 12 up into groups even though it wasn't necessary to split us up. We were under the impression that this was done because the laser tag didn't support having two teams, but after watching a video orientation, it was obvious to us that they did have this support. They just wanted us to get out of there as soon as possible. Then, upon leaving, I made sure to thank the staff member that lied to me at the beginning since I felt slightly bad about having gone into the establishment when the staff was not wanting us to be in there, and she did not have the courtesy to respond to me or even look me in the eye. I walked out of there feeling like they profiled our party of 12 (which was largely a group of color) as being loud, annoying, and unworthy of service, especially since the same staff were much nicer to the next group of white people...

So rude. Seriously. Trying to buy stuff from the gift shop but told I couldn’t check out because they were closing. I said, can we not buy this stuff? They said no and took the stuff out of our hands and physically pushed us out the door into the 5 degree weather before we, 8 year old son and 11 year old daughter included, could even get our coats on and locked the door. Like, are you kidding me? We had just finished our game of mini golf and came downstairs to the gift shop and we were all so thirsty and we wanted to buy some of the sodas. I’ve never felt more disrespected by an establishment, ever. We bought super fun passes for the whole family for Christmas but had I known how they treat their customers I would never have given them a dime.

Came back again a few days later because, well, we paid for it with season passes already. How dare I think we’d be treated any better?! We have season passes and were turned away anyway, an hour and 15 minutes before...

If I could give this place a '0' I would. We did the indoor mini golf and it is completely run down and a waste of money. Many holes were falling apart, the theme isn't much more than some posters on the wall and the music playing in the background, and the holes are very similar to each other. Looks like it was hodge podged together. Unfortunately, you are unable to see any holes, other the the first one, as the rest are upstairs.

They have one price for everyone, no matter the age, including our 4 yr old. Not sure it's needed to have children pay the same as adults.

The woman sitting at the check in desk seemed uninterested and bored, looking up only when we were right in front of her.

There are many other, much more fun, mini golf places on the strip in Gatlinburg and I would highly recommend going to them. We did multiple mini golf places and all the others were incredibly themed and loads of fun.

Steer clear of this place and...