Before starting I want to say that one of the guides we had for our tour was in training. I understand it must be hard to learn all the information enough to become an expert so I won't drag him down - I'm sure he'll be perfectly when he's been doing it longer. I'm a psychic medium and I host a paranormal podcast, Huz Ghost Stories. On our show we love talking about ghost stories, legends, and visiting haunted locations throughout the tri-state area. I came to this museum with my wife to scout it out. I hadn't heard of this museum before but it sounded like it would make a great topic for an episode. If nothing else it sounded like an interesting stop to make on our anniversary trip. Overall, I was left disappointed with our experience. When we first entered the building there was no one in the gift shop. I wasn't sure if the tour guides also ran the gift shop or if they were closing soon. We were about to leave when the worker came out of the back. The next tour was only a few minutes away so we happily booked it for $15/ticket. Our two guides were very friendly and kind - I was excited to have them leading the tour. Once we got inside the exhibit itself I started to get disappointed. First there were no lights except for the guides' flashlights. They said they couldn't have the main lights on because of the sensitive items they had. Which is understandable but as a museum it should really have some way to see the items properly. We could only see the item they were talking about. Adding to that - they only talked about a fraction of the items in the room. Our tour was about 45 minutes long but only some of the items got any attention. The items themselves are sitting on metal shelves with little name tags - there aren't really any special cases, displays, or placards for the items. I thought the information the guides provided could've been better. They explained what the haunted item caused and talked about any special cases involving it. However, in most cases they didn't talk about the item's history very much. Like how "Spooky" (the owner) came into possession of the items. They would say items were sent to them or that Spooky finds them on their travels. But it would be cool to hear that for each item. How did Spooky find out about this item? How did the owner learn about Spooky to send the item in? The details given were a bit on the bland/generic side so extra information like that would be great. Lastly, the spirits in the room weren't happy. They didn't necessarily feel evil or malevolent towards us but they weren't happy to be in the museum. I had an interaction with Goldie where she tapped the back of my head repeatedly. Upon turning around and looking at her doll, the spirit just kind of said "meh, would you look at this." The spirits I saw and felt just weren't happy there. I think if they were given better displays or something that the energy would change. It felt like any spirits around just wanted to be respected but they felt like they were chucked in a closet. I can't comment on every item in there because the tour shows off so little - plus not all of the items are haunted. At least they were up front about it when showing off something that wasn't haunted. I think some improvements can be made that would improve both the customer experience and the experiences of any spirits in the museum. Maybe down the line if some things are changed I'd be interested in giving it another chance or at least sharing it on our show.