KAY Jewelers — Attraction in Great Falls

I recently purchased an engagement ring from your store and used a zip tie to measure my girlfriend’s ring size. I brought it in, and Jessica told me it was a size 7. I trusted her expertise, only to find out after proposing that the ring was three and a half sizes too big.

When we returned with the ring and the original zip tie used for measurement, I asked to compare it to the sizer. It clearly showed a size 5, confirming that the original sizing had been way off. This was incredibly disappointing, especially considering the amount of money I spent on the ring.

What made the situation even worse was Jessica’s response. While assisting other customers, she took it upon herself to publicly tell me I was wrong and was extremely rude to both me and my fiancée. We were already upset that she wouldn’t be able to wear her ring for another three weeks, and instead of empathy or accountability, we were met with dismissiveness and attitude.

I’m sharing this because I expected better from a store that deals in something as meaningful and personal as engagement rings. A mistake like this—combined with poor customer service—is unacceptable.

(Edit) Josey the owner and Santiago made it right with a speedy resizing and making sure everything else went perfect a lot of...

I wanted to write a review sooner but life happens. I brought my rings in to have them saudered together and the gentleman who helped me was incredible. I believe he was the Manager and he was so incredibly nice, patient, and accommodating. The other staff member who was there was assisting another customer and he sounded so helpful and polite. I was told it would take around 3 weeks to get my ring back but it was a little earlier than that so great turn around. Overall I'm very pleased with this establishment. It's incredibly clean and the staff isn't pushy on products which is nice. I would absolutely recommend anyone looking for a special gift for that special someone to go to this store, specifically at this location. It was a...

Kay Jewelers are great. The employees took their time with me to make sure I made the right decision when picking out my ring. After that when having my ring serviced they have always understood how much my ring has meant to me and made sure that I was returned within a timely manner. Bringing my ring in for inspections and cleaning are very fast and easy. Thank you!

I decided I wanted a wedding band and could not find one that would fit with my LeVian ring so Joseph helped design one and we got it ordered and I picked it up this week. I am beyond excited and love my ring. He helped so much. Since my ring was LeVian it was a different gold and I was so worried it would not turn out the same. Thank you Joseph for everything...