Jared Jewelers — Attraction in Greensboro

Jared on Wendover Ave has the worst customer service that I have ever experienced in my life. It started of ok. A trainee took us into a room to talk about what kind of cut, style, price range, etc that we like. We told her that we would like to stay in the 3-4k range for everything. The engagement ring, and the two wedding rings. Before they would even show us anything they insisted on running credit because it is only a "soft hit". After the credit came back a manager (JODY CUSATO) came in and took over. She showed us two diamonds, one which was around 2800 and the other around 4800. She put them in tweezers and was playing games with them saying can you tell which one is better? They both looked the same, but when you read the specifications the cheaper one was a higher quality diamond. The manager kept insisting that it was too small and telling my soon to be fiancee that she does not want that one because it is too small. I never said that I wanted the bigger one. Personally I wanted the smaller one because the quality and clarity were excellent when the other one was just good. The manager even had the audacity to tell my boyfriend well if you love her you will buy the bigger one because you want everyone to know that you love her! Really, what does love have to do with the size of a diamond? Next thing we know they are ringing stuff up and printing papers insisting that we let them set the ring in a setting that we never even laid eyes on and come back on Tuesday to look at it. She brings over 20 papers to sign and when I started reading the documentation she said don't read that just sign here. I am not signing anything without reading the fine print. The fine print said no returns or exchanges...at that point I said I am not signing anything. She said do not worry about that I promise that you have 30 days to return. Well if you have 30 days why are they asking you to sign a piece of paper that clearly states no return or exchanges? I am not signing anything to have a ring set that I have not even seen! My boyfriend looked at a wedding band for literally a minute and said this one is ok but I am not really sure and the next thing we know they are ringing that up to. They do not take no for an answer. We were just going in there so that he could get an idea of what I like and was going to go back without me and make it a surprise for me. but the manager had to ruin that with her attitude and pushiness. I will tell every single person that I know about this horrible experience. People do your self a favor and stay far away from this place unless you want to be treated with not respect at all and be rushed. Mind you we spent an hour looking at a computer and only five minutes looking at these two diamonds that they pushed on us. The total of everything that we did not even want or know what we would have been purchasing was around 10k! All they cared about was maxing that credit line out and pushing us out the door. My recommendation is that you go to Reeds jewelery where we did purchase our wedding set. They were the complete opposite of this horrible experience. They did no pushing at all. Did not even run credit the first two times we went in. If you want a fantastic experience go see( SCOTT HALES) AT REEDS located at four seasons mall, who has over 40 years experience in the...

I tried to do this privately by sending an email to your company via customer service. However, since I have yet to receive any response, recognition, or apology, I'm going at this from another direction to see if I gain your attention. The following experience occured at your Wendover Ave location in Greensboro, NC: We have been talking about getting engaged for a short time now. Just the other day, I asked him if he would like to go to Jared to look at some rings because two newlywed friends of mine bought their rings there and had a great experience. So imagine my shock when he said, "No... I don't want to go there ever again." I managed to get him to explain further... You see, my boyfriend walked into your store 2 weeks ago hoping for a little help finding a ring similar to the pictures I have been sending him for months now. What he got, was racial profiling that left him feeling unwanted and like a criminal. First, he was approached by a young woman, with whom he said he just wanted to look around for a few minutes before sitting down with someone. She seemingly agreed and walked away. She never returned, but the store manager did, and asked my boyfriend for identification. No one I have EVER gone into a ring store with has been asked for ID. Ever. When my boyfriend refused to provide him with the ID he wasn't required to give, the man said "Well then I can't help you." My boyfriend replied with "Well, I'm really just looking for something similar to this (holding up a picture on his phone) for my girlfriend." The store manager says "Well, how much money do you have? Because we have something similar to that but I doubt it is in your price range because they START at $9,000." First off, his response to my hispanic boyfriend was both discriminatory AND ignorant. He unfairly demanded ID from him, when no other customers in the store were asked while he was there, and then he INSULTED him by assuming he could not afford any of the rings in the store. Let me tell you something, as a WHITE woman, I have been in that store before to look around, never been asked for an ID and I have seen MANY rings in that store similar to the one I was showing him for far less than 9 grand. Even if they didn't exist, a good employee would have said "Well, I'm not sure what your budget is, but those run a bit pricey. I can show you similar styles that run a bit less if you'd like?" But no, he racially profiled him and turned up his nose. Let me make one thing clear, my boyfriend may be from another country but his money is still GREEN and it still spends like everyone else's. Rest assured, he won't be spending his green money at Jared and we will tell EVERYONE we know about this. I've held my tongue from the media thus far, but no promises that this won't be unveiled in the near future. That store manager should be ashamed of himself. He's lucky my soon-to-be fiancee is an honorable man and won't give me his name, because I'd have it plastered over every social media and review website...

EDIT: So we went back today after I posted the initial review and Gina was so kind and really took her time making sure that we will get the right fit this time around. She was a shining example of how customer service should be. We are definitely looking forward to working with her in the future. She totally turned a stressful experience around.

Our first visit to the Wendover store to look at engagement rings started out steller but quickly went downhill from there. The first red flag was when the gentleman helping us was not willing to discuss pricing with both of us and asked me to step away so the men could talk about the price of the ring. We told him from the beginning that this was a big financial decision that we would be making TOGETHER. It turns out the ring he showed us was double our intended budget. So we said we needed time to think about it and we left

We took what we learned and found the perfect ring, totally within our budget on the Jared website. We knew it was going to need to be resized and purchased the protection plan with it to cover that. On the day that we took the ring in to be sized the same salesmen greeted us warmly then immediately turned sour when he found out that we had already purchased a ring and just need it resized. He shuffled us off to another associate who was very sweet but would not listen to me when I said that the size she was recommending was too tight. I tried to tell her that my hands and joint have a tendency to swell a lot (especially in the summer) and I would rather have a ring a little larger to accommodate that than one that is too small for me to wear most of the time. She continues to assure us that it will be fine and we relent and believe her.

Yesterday, we picked up the ring and it was tight. I knew something wasn't right but she kept telling us that it looked like a perfect fit too her and agian wouldn't take me seriously when I voiced my concerns and I said it was too snug. So we left because I was near tears about the whole situation. We decided that i should try to wear it for a little while and see it it felt better or if I just needed to get used to it.

Later that night my hand begins to hurt and I get a numb tingling feeling in my ring finger, like it was asleep. I knew something wasn't right so I took it off and the red mark left behind took close to 2 hours too fade.

We are so discouraged by the team at the Wendover Jared and upset that no one there would listen to me or take me seriously. This ordeal has cast a dark cloud over what is supposed to be one of the most exciting moments of our engagement. We are planning to take the ring to a different Jared location that is a bit our of our way in hopes of getting better customer service and having the ring properly sized this time OR if that doesn't materialize, returning it all together and starting over with a...