Hilton Garden Inn Hampton Coliseum Central — Attraction in Hampton

This hotel by far is the worst EVER. if I could give it a zero, I would. On August 15, 2025 I made a reservation for August 16 to 17. On August 16th I called prior to check in to say I would be arriving late, and they picked up and left me on hold. When I finally arrived on August 16 at almost 11pm, I was told that they were sold out and they couldn't accommodate my reservation. I am a Hilton Honors member (which apparently doesn't mean anything) and was treated like garbage. Upon my arrival on August 16th the young lady at the front desk said we are sold out and it didn't matter that I had a reservation. She made a few attempts to call around and get me another room, but the other hotels wouldn't honor the rate, or they were sold out. She basically said there's nothing more I can do and started giving us attitude when I requested for her to get her manager. I arrived in town from NJ (7+ hours away) and it was very late with nowhere to go. There were several other people in the same situation as us who ended up sleeping in the lobby. After calling around for almost an hour, I ended up getting a room at the Element which cost me way more money. The next morning, I woke up to an email that said I canceled after the cancelation period, and I may be assessed a fee. EXCUSE ME.... I didn't cancel! Your hotel sold my ROOM..... A few hours later on August 17th , I began to call the hotel to speak to the manager and several times I was told that they were either not there or was unavailable. On August 18 (Monday) I called and again I was put on hold and left there. After 10 minutes, I hung up and called back. When I called back, I was put on hold for 4+ minutes before they picked up to speak to me. On August 18 around 10:30 am, I finally spoke to manager and expressed my issues and was told I would get a call back the next day.... Well it's 2+ days later and I have not heard from him….. Then the corporate office sent me an email to offer me 50,000 points to my Hilton Honors account - NO, I DO NOT want points put on my Hilton Honors account, I want my $276.85 back that I had to spend at the Element (Marriott) for another room since your hotel was kind enough to sell out and leave me with NO where to go! This evening Aug 21 I reached out to corporate on Facebook only to be told that they were sorry for the inconvenience and they confirmed the 50,000 points and said no further reimbursement will be made. This is despicable and I will never book with their property again. Not to mention 2 of the family members traveling with me was my 82 yr old aunt and my 74...

Overall the hotel is very nice, the lobby is super clean and the staff have all been really friendly. Plenty of room to park and very close access to nice restaurants like Longhorn Steakhouse. Wal-Mart is also very close so if you forget anything it’s a quick trip.

I travel way too much so I always look for a handful of details to be right everywhere I stay. Air Temp, Desk/Chair, bed, lighting, TV, Mini Bar, and Room Service. I’ve detailed my experience below.

Air Temp: The room was set to 75 when I arrived but it was comfortably cool in the room. I prefer a much colder room, so I turned it down to 68 and it was nice and chilly in no time at all.

Desk/Table/Chair: The desk/table is large and has plenty of room to work. The only complaint I have is with the drawer. It has the handle sticking out so working at the desk is a bit uncomfortable since I have a bit of a gut and when working at the desk it sticks out far enough to be noticed. The chair is alright but not something I would want to sit in for long periods of time.

Bed: The mattress is medium-firm to firm. I’m a side sleeper and it was quite comfortable.

Lighting/Outlets: The room is fairly bright, and I found outlets and USB plugins all over the room. So you have plenty of options to charge your devices. Each bedside lamp has an outlet and USB plug and the desk has two outlets on the lamp and two wall outlets right behind it.

TV: It’s a nice 40” LG LCD TV. Picture is great but as with other Hilton's their TV guide and operation in general leaves a lot to be desired. It’s just sad in comparison to what Marriott offers with Netflix built in and a much better TV experience.

Mini Bar: Nice little mini bar with a Keurig coffee maker, microwave, and mini fridge.

Room Service: room service was excellent. The lady I spoke to was very nice and she helped me get exactly what I wanted for dinner. I got the 12 oz Ribeye (medium rare as it should be) and a Caesar salad. The steak was pretty good and cooked perfectly on the inside. The outside was a little overcooked on one side and had a bit too much of a char flavor. I like my steaks medium-rare and with no sauce, so the char flavor stands out. The salad was great. They only serve Coke products, so I had to settle for a Cherry Coke instead of a Dr. Pepper. More hotels should carry Dr. Pepper.

Cell Reception: incredible and I pulled over 100Mbps down and over 45Mbps up...

This hotel by far is the worst EVER. if I could give it a zero, I would. |On August 15, 2025 I made a reservation for August 16 to 17. On August 16th I called prior to check in to say I would be arriving late, and they picked up and left me on hold. When I finally arrived on August 16 at almost 11pm, I was told that they were sold out and they couldn't accommodate my reservation. |I am a Hilton Honors member (which apparently doesn't mean anything) and was treated like garbage. Upon my arrival on August 16th the young lady at the front desk said we are sold out and it didn't matter that I had a reservation. She made a few attempts to call around and get me another room, but the other hotels wouldn't honor the rate, or they were sold out. She basically said there's nothing more I can do and started giving us attitude when I requested for her to get her manager. |I arrived in town from NJ (7+ hours away) and it was very late with nowhere to go. There were several other people in the same situation as us who ended up sleeping in the lobby. After calling around for almost an hour, I ended up getting a room at the Element which cost me way more money. |The next morning, I woke up to an email that said I canceled after the cancelation period, and I may be assessed a fee. EXCUSE ME.... I didn't cancel! Your hotel sold my ROOM..... A few hours later on August 17th , I began to call the hotel to speak to the manager and several times I was told that they were either not there or was unavailable. On August 18 (Monday) I called and again I was put on hold and left there. After 10 minutes, I hung up and called back. When I called back, I was put on hold for 4+ minutes before they picked up to speak to me. On August 18 around 10:30 am, I finally spoke to manager and expressed my issues and was told I would get a call back the next day.... Well it's 2+ days later and I have not heard from him….. Then the corporate office sent me an email to offer me 50,000 points to my Hilton Honors account - NO, I DO NOT want points put on my Hilton Honors account, I want my $276.85 back that I had to spend at the Element (Marriott) for another room since your hotel was kind enough to sell out and leave me with NO...