Cold Stone Creamery — Restaurant in Hampton

Yummy 😋... I really like this location as it has very nice scenery. They are located on a deck with a lake. We went out to feed the turtles some strawberries from our ice cream.

Side note: I think strawberries are turtle crack. They started to show up by the dozen fighting over the strawberries. Not sure If I would recommend this.

Back to the task at hand. The service was great, everyone was very nice and friendly. They were very patient with us as this was our first time getting ice cream here. I wasn't exactly sure how it worked. You pretty much choose a cone and an ice cream. They will then mix whatever toppings you want in it. They will give you free samples of the ice cream to see if you like it as well. All the ice cream tasted great. You can really tell a difference when the ice cream is made fresh. I don’t know what the calorie content is, but I don’t think I will be eating this daily. While it tasted good, it also tasted like diabetes. Overall, this is a great place to treat yo self to a little ice cream. The store and restroom were very...

Both times I came, subpar experience without any accommodation. The first time, came on 4/1 , a family of 3 was in front of me and I waited 35 minutes to be served. Once getting to the counter, I was told their ice cream maker was broken so the only flavors they had left were written on a sheet of paper. However, out of maybe 7 flavors, 3 of those flavors happened to be empty. Keep in mind, I came maybe 30 minutes before closing so this seemed more of a choice to not refill the empty flavors. Today, 4/26 - after waiting 20 minutes in line, and finally having 2 people left in front of us, we were told the computers went down (we were there when the lights flickered) & they couldn’t serve anyone else. Absolutely no regard for the customers who have waited for service. No accommodation was made and all we were told was “the manager is at home, she’s aware”. To some, it’s just ice cream. For me, it was an all day pregnancy craving. The situation could’ve been handled differently to prioritize...

Past two experiences with this store have been horrible. July 6, placed a pickup order. They didn’t have the nondairy in stock. I had to demand a refund after they repeatedly denied giving me one, stating they could only make something with a different flavor. I had to stay about 30 minutes while an employee called their boss, and then left, waiting about an hour to receive a call about any refund. Did eventually get it a week later.

Today, Sept 6, placed a delivery order for nondairy, a creation they were promoting, and the delivered ice cream was the wrong flavor. Called the store, and they are again refusing refund, saying they have only been there three weeks and don’t know how and/or are unable to do anything. I’m currently out of that money until I can go up there tomorrow and attempt to speak to a manager. I paid extra for delivery and hope to get refunded- I guess we’ll see, and I can update this review then. But my time is definitely wasted. I’m extremely frustrated and will not...