Best Buy — Attraction in Hillsboro

Wow.. Baffled.. that's all I can say.

I am a long time fan of BestBuy specifically this location. But today after ordering a computer that was "in stock 1hr pickup" and in my cart on hold ( I had 10 minutes before it would release it) I placed the order only to get an email saying now it won't be delivered for 9 more days. That won't work as I'm leaving on a business trip in two days.

I used gift cards to pay part of the cost on this computer and the rest on my credit card. Simple solution it's available 3 miles away at another BB I will call and cancel my order and reorder at the other store or have the customer service rep transfer the purchase to the stocked store . I call the "local Store" and After waiting 12:14 seconds on hold I'm finally able to talk to a human. He informs me he's not sure whats wrong but the system does indeed show zero stock now and he is willing to cancel my order. I enquire about the gift cards I used and he said they will have to re-issue them to me and that will take days.

He asks to put me on hold to call the local Hillsboro store to verify that my order really isn't there now... Pump the brakes! NO WONDER this is such a poo show I thought I was talking to the local store?!!? I mean I dialed the local store number.. Ok I will play this little game.

So he apparently calls the local store and confirms zero stock, all gone, nothing and my order is NOT at the pickup area! The best he can do is cancel my order and I can place it at the other store. I tell him my online order windows up and I can just click the cancel button. So as I'm talking to him my email dings with a new notification. I disregard the email notification in this frustrating moment and start the cancellation process while hes on the phone. 30 seconds later -All done! Ding another email notification, this one I presume is my cancellation notice.

As I thank CSR Alex for his work, albeit not much help or offer of any sort of compensation to get my gift card value back so I can place the order at the other store, I politely sign off letting him know my distaste for the way BestBuy has now "limited" human interaction / connections to stores and swore this was my last purchase other than using my gift cards on something small to use them up. He fully understood my frustration and concerns but what was he going to do?

So I hang up the phone and go check my recent emails to verify my cancellation. In this small less than a minute time between the two emails, I see the golden email. The Pick up ready email, the first notification I received while on the phone with the remote CSR.. WAIT I just cancelled it and less than 1 minute prior while I was on the phone with you, while you called the store, while you verified my order number and then communicated with the store pickup desk you verified it was not available, it was actually READY FOR PICKUP! You literally just were on the phone with "them".

Best Buy you have now taught me a valuable lesson, If I cannot get ahold of someone at a local store and instead have to go third wheeling to get SIMPLE information that ends up being incorrect then I will follow suit and shop the other big online store because even they are less of a mess than you are. At a minimum the other big store will do whatever they can to make things right not just say "have a good day". You on the other hand at best can cancel an order and that's all?!

You want to succeed but lack of communication/customer service is what makes it fail time and time again. You could have transferred my purchase to the store down the road that had them in stock and we wouldn't be here leaving a review.

Overall I lost 26 minutes 48 seconds of my life, 12 minutes 14 seconds of that just to wait to talk to a person whom I presumed was at the local store I called since I used the local store phone number.

You lost an Elite plus member whom has been for years, an easy sale and future sales.

This obviously doesn't mean much to corporate. I've cruised the other reviews and see the same type of comments surfacing...

I purchase most of my electronics online or via specialty vendors, but occasionally I do go to Best Buy to purchase some things. I recently purchased a gaming laptop from Best Buy; I did so online and then picked up in this store. Was super easy and convenient. Most of the staff do a decent job, every once in a while I feel like I am purposely steered in a way to spend more money. I know a fair amount about computer hardware, and I have tried to ask questions before and not really got a good answer. I think it is because a portion of the staff are not as knowledgeable as they should be. They need to be honest when asked questions if they don't know the answer. I can find most of the answers myself, but when I ask an employee, I am hoping for some insight into the specific products they have in stock. One thing that bothers me about this store and some other Best Buys I have been to is that a lot of stuff is out of stock on the shelves. Specifically I am talking about merchandise for my inner nerd. There have been some Funko Pop collectibles and other such thing that I would have bought if they were in stock, and sadly every time I check the store they are still out of stock. Not that big of a deal ultimately. Pricing is decent. Most of it is somewhat competitive, some of it more expensive than it should be. I like the fact they are carrying more PC hardware, which is useful when I build a computer, I can get more parts from them potentially and not wait for them to ship to me. They don't carry replacement parts for laptops they sell. I went in looking for an extra power cord for my new ASUS gaming laptop, and they didnt have anything that would work with it--but they sell the laptop there. Apparently you have to order one directly from ASUS, which would take much longer than I was willing to wait. It would be nice for them to carry those types of things or try to negotiate some deal so they can in the future. It was incredibly frustrating at the time because I needed a replacement quickly and they even had one in the store because they sell the same laptop, but could not sell me it or had any extras. So close yet so far away,, right? Last annoyance, and I am not sure if this is specific to this store or not, is that they seem to change the layout way too often. For some time, it seemed like each time I visited the store, most of the products had been rearranged in the store. I would like to see them carry more of a variety of PC accessories, like more options of Thunderbolt docks for laptops. It is sorta a new thing, but I can find dozens upon...

My experience at Best Buy while attempting to purchase a mini fridge was quite frustrating. Initially, I arrived with excitement, eager to buy the product I had seen on display. However, when I approached the checkout desk and asked for assistance, the employee seemed clueless. Despite informing her about my interest in a mini fridge and my need for help in obtaining it, she responded with a blank stare and asked if I knew where it was located.

Undeterred, I replied that it was in the mini fridge section. Unfortunately, she continued to give me a vacant look and suggested that I get a cart and retrieve it myself. I made my way back to the mini fridge section, the only available fridge I wanted was the one on display. I placed it on the cart and headed back to the checkout.

As expected, the display fridge was not in its original packaging and was covered in dust, indicating that it was not suitable for purchase. The employee, struggled to find a barcode to scan, called for assistance from her and coworkers. It was at this point that they confirmed it was a display model and asked me where I had found it. I reiterated that I had gotten it from the mini fridge section, hoping that they would retrieve a new one from the back.

To my surprise, the employee informed me that they needed to bring one from the back, which was what I had initially anticipated. Frustrated, I stood there with my fiancé, waiting for approximately ten minutes. Eventually, the employee returned and casually mentioned that they hadn't yet obtained the fridge. She proceeded to inform someone else about the situation.

Another employee approached me, asking if I needed anything. I replied, stating that I had been waiting for a mini fridge for over 20 minutes. Their response was that it was on the top shelf in the back and it would take a while. Feeling a mix of annoyance and resignation, I acknowledged their response and continued to wait.

After several more minutes of waiting, totaling over 30 minutes, I made the decision to leave with my fiancé. The experience left me unsure whether the issues stemmed from miscommunication or a lack of self-awareness and intuition among the employees. Overall, it was a frustrating encounter involving difficulties in locating the desired product and a lack...