Planet Fitness — Attraction in Homestead

Beware! After having a bad experience at this location, I read all these reviews see what others wrote about it. I must say that I agree with the reviews about poor management, bad customer service and the lack of enforcement with regards to customer's cleaning the machines after use. The gym itself is average if you are not looking for much. However, customer service is nonexistent. I'll give you 2 examples. I was forced to buy eye protection for the tanning bed. This is a standard recommendation in all tanning salons, however, the front desk clerk went out of her way to make me prove to get I had them, even when I told her I did. After I showed her, she made no appology. One reviewer mentioned this about not making the customer feel like he/ she is lying. I have had several employees go back and forth with me, talking over me and this is a bad business practice. Today I called and spoke with the regional manager to ask why my credit card was charged 25.00 instead of 10.00 and I was told it was a late fee since they tried to charge my checking account but I gave them the wrong info. Once again, derogatory by accusing the customer of being at fault and also never contacting me to tell me there was an issue. They said they did of course so once again, I must be lying. If the info was wrong in the system, it must be a typo on their part when they entered it into the system. So I said I would go in to show a statement and then I will cancel because I cannot be a member of an establishment who treats the customers so poorly. She responded by saying that was fine. Once again, no attempt was ever made to change the tone in effort to retain a customer. I asked for her supervisor or the owner and was told, they do not provide that info. BIG RED FLAG!!# Despite the owners occasional comments here on Google, it seems as though he does not care or he would provide his info to ensure his staff was doing their best. Bad management usually starts from the very top.

Update: I went into the facility to cancel my membership and to prove I gave the correct checking account number because they would not handle this by phone. After the regional manager realized that someone on her staff entered it in incorrectly and after I waited there for 20 minutes to cancel the billable membership, she offered no apology for my inconvenience or for being charged a late fee that I will have to wait to receive back as a refund. Her tone was more appropriate than on the phone but no accountability was taken for their error. In addition, I was not able to attain a receipt for the refund owed and just have to hope it goes through since I have no paperwork to prove it. My husband joined this facility by paying the whole year in advance on a special. If you join, I advise you to take advantage of one of those deals so that you are not subjected to their billing or management should an issue arise. If you don't mind people who don't wipe their machines and you are able to bypass dealing with employees, then this may work for you.

UPDATE: After 5 weeks, I did not receive the refund for the overcharge and they did not ever contact me about the issue as they promised. I have to dispute the transaction today with my...

I visited the homestead location and received some very harsh treatment from one of the employees that told me she was the general manager she ran to please I went simply to follow up with completing a gym membership I asked her if the guy was there who help me to complete my membership who was giving me information before she immediately got an attitude and said she can help me and I was like well I know you guys work off of commission sales so I wanted to complete it with him After she pulled my account to provide me any info at the same time I was pulling up the link he had sent me prior she was telling me I owe XYZ amount which is more than what the link was giving I asked her if the link is giving me a cheaper rate should I just use my link she begin to get an attitude saying no you have to pay the amount that is showing I asked her why was she being so rude can I speak to the manager that may be able to further assist me with to explain why I would be charged more days prior to today date that I’ll be actually starting my membership she said they are franchisees sarcastically and asked me if you know what that mean there’s no one to speak to other than her and I expressed to her I know what a franchise is then how can I make contact with the owner is there some contact info at this point I was very displeased I expressed to her What happened to quality customer service with the way I was being treated and when I asked was there any other upper Authority or complaint that can better address my concerns she refused to provide me with any other information I was advised by other location representatives to make a review online and hopefully the owner or someone in a higher authority reach out to me to further assist me and addressing my concerns Never was I out of order contact or angry of any sort but this young lady seemed very upset and begin threatened to be called the police on me and I asked her name she wouldn’t provide it and then she did at the end she told me her name was Gladys whenI said I was gonna call the Better Business Bureau I am hoping someone can contact me because this is my local gym I used to go there often and I’m concerned with returning on her shift and having any...

Horrible COVID-19 response This facility and I assume others like it in the Miami area run by the same management team, has taken certain measures in response to covid that make no sense and endanger public health. The gym has changed its hours from 24 to 6-11; this just increases the density of people working out during these hours making social distancing impossible. And its not like they are conducting some deep clean during the night shift the building is just empty overnight. Also, they have closed the showers. I thought everybody understood the best way to prevent communicable disease is to allow people the ability to adequately clean themselves. I guess they think not wearing a mask when someone is alone in the shower is somehow a graver threat than the myriad of people working out on the floor improperly wearing masks next to each other. If they really cared about combating covid they would give out masks to their members for free as many planet fitnesses around the country are doing instead of charging a dollar for them. They also, inexplicably, have a very janky hand sanitizer that is brown in color and quite irritating to use, so people avoid using it. And most bizarre, they do not allow mats in the gym because they don’t want to encourage people to work out on the floor. I guess they think pushups spread covid? So instead, people are just putting their bare hands on the floor (a surface much dirtier than a mat would be) so they can do their floor work. Also, benches for people to lie on are still allowed, so their heads would be closer to the floor than someone sitting on a mat…but I digress. This place is clearly run by people who do not have a handle on this virus and are just going through the motions of knee jerk responses without any thought, making the experience very unpleasant and disadvantageous to public health. I understand it may feel good to make changes that are obnoxious so it looks like you are doing something to combat the virus, but these non-solutions do more harm than good and are an abandonment of...