O'Reilly Auto Parts — Attraction in Honolulu

I recently had a disappointing experience at O'Reilly Auto Parts regarding their return policy on a battery jump starter. My car wouldn’t start, so I decided to buy a jump starter from the nearby O'Reilly store while waiting for roadside assistance. I opened the package and charged the battery as per the manufacturer’s instructions. However, roadside assistance arrived before I could use the jump starter and identified a different issue with my car, which required towing to an auto repair shop.

Since the jump starter was never used, I returned to the store within three hours to return it. Initially, the cashier seemed fine with processing the return, but another employee intervened and began inspecting the jump starter leads, insisting it had been used. Despite my explanation that it had not been used, he continued to inspect it with a dismissive attitude, making the process unnecessarily difficult.

I have been a loyal O'Reilly customer for years, purchasing many items like transmission and suspension parts. When items didn’t fit, I’ve returned them without issue. However, this experience has left me frustrated. It’s disappointing to encounter poor customer service, especially when dealing with car troubles—a situation that is already stressful.

While I appreciate that the store eventually accepted the return, the attitude and hassle I faced make it difficult to recommend this location. O'Reilly needs to improve its return policy and communication. A clear, consistent policy that doesn’t leave room for subjective interpretation would help avoid such unpleasant experiences.

This store gets 1 star for its return policy and customer service, but I’m giving 2 stars because the return was ultimately processed.

Advice to O'Reilly: Please explicitly state your return policy and avoid relying on vague terms like "condition of the product." When a product is returned the same day with no usage, customers shouldn’t have to prove...

When we went to ask about the parts we needed for the van, the guy told us we needed the wrong took. But we went back and the other clerk gave us another tool, which was the wrong took also. This caused a lot of inconvenient time and money as we had yo take a taxi to go back and forth between the place where we were fixing the van, which we had already started taking apart and go back twice to return the wrong took, only to find out they didn't have the right tool, so we had to put the parts back on and wait another two days to get the right tool from some place else and finally got it done. The service reps were not knowledgeable enough.I am unsatisfied cuz it cost me money and time which was very frustrating. This sort of thing had never happened...

One more of my best places to shop! Don't forget to sign up and get your O'Reilly Card, every time you spend 150.oo they'll send you a 5 dollar off card in the mail! This place has it all! Plus they open till 10:00 p.m. when we really need a part, didn't we all go through that? Closed again with those other auto parts stores, booooo! Yes O'Reillys da Bomb! So now you know, go here. Prices are great too, very helpful employees that really care to be of service and they will even put the part in for you if they have time! No not a can, I mean changing a wiper blade or a bulb or adding oil and much more, so now what? Still thinking of going anywhere else? Don't waste your time! Go here, you'll be glad you did ALOHA!...