I recently had a disappointing experience at O'Reilly Auto Parts regarding their return policy on a battery jump starter. My car wouldn’t start, so I decided to buy a jump starter from the nearby O'Reilly store while waiting for roadside assistance. I opened the package and charged the battery as per the manufacturer’s instructions. However, roadside assistance arrived before I could use the jump starter and identified a different issue with my car, which required towing to an auto repair shop.

Since the jump starter was never used, I returned to the store within three hours to return it. Initially, the cashier seemed fine with processing the return, but another employee intervened and began inspecting the jump starter leads, insisting it had been used. Despite my explanation that it had not been used, he continued to inspect it with a dismissive attitude, making the process unnecessarily difficult.

I have been a loyal O'Reilly customer for years, purchasing many items like transmission and suspension parts. When items didn’t fit, I’ve returned them without issue. However, this experience has left me frustrated. It’s disappointing to encounter poor customer service, especially when dealing with car troubles—a situation that is already stressful.

While I appreciate that the store eventually accepted the return, the attitude and hassle I faced make it difficult to recommend this location. O'Reilly needs to improve its return policy and communication. A clear, consistent policy that doesn’t leave room for subjective interpretation would help avoid such unpleasant experiences.

This store gets 1 star for its return policy and customer service, but I’m giving 2 stars because the return was ultimately processed.

Advice to O'Reilly: Please explicitly state your return policy and avoid relying on vague terms like "condition of the product." When a product is returned the same day with no usage, customers shouldn’t have to prove their honest.