Lauray's the Diamond Center — Attraction in Hot Springs

I recently had the pleasure of visiting Lauray's Diamond Center in the heart of beautiful downtown Hot Springs, Arkansas, and I cannot recommend this jewelry store highly enough. My experience, especially while working with Elizabeth Pruitt, was truly exceptional.

Lauray's Diamond Center offers an impressive selection of jewelry, including stunning engagement rings, exquisite necklaces, and one-of-a-kind pieces that cater to various tastes and budgets. The quality of the jewelry is top-notch; each piece is meticulously crafted and exudes a sense of elegance and durability. I was particularly impressed with the unique designs and the careful attention to detail that was apparent in every item on display. What truly set my experience apart was Elizabeth Pruitt's outstanding customer service. From the moment I walked in, she greeted me warmly and made me feel welcome. Elizabeth is incredibly knowledgeable, taking the time to listen to my needs and preferences. She provided valuable insights into the different stones, settings, and styles, which helped me make an informed decision. Her patience and genuine enthusiasm for helping me find the perfect piece made the entire experience enjoyable The ambiance at Lauray's Diamond Center is inviting and elegant, reflective of the beautiful downtown area. The store is well-organized, with a bright and airy feel that makes browsing a pleasure. I appreciated the comfortable layout that allowed me to view a variety of pieces without feeling rushed or overwhelmed. Lauray's Diamond Center offers competitive pricing for the quality of jewelry they provide. I felt the prices were fair, especially given the personalized service and the exceptional craftsmanship. There are options available for every budget, making it a great place to shop. My visit to Lauray's Diamond Center was a delightful experience, primarily due to Elizabeth Pruitt's dedication and expertise. If you're looking for beautiful jewelry and a personalized shopping experience in Hot Springs, I wholeheartedly recommend visiting Lauray's Diamond Center. I left feeling thrilled with my purchase and confident that I will return for...

UPDATE: I changed my rating because the owner contacted me about problem. He was very kind and interested in specifics to help him know what training can take place. I know the situation will be addressed and sometimes that is all I need. We all make mistakes and have bad days. I can tell from all of the good reviews that I likely caught them on a bad day.

I’ve only given one bad review in my life. I believe in offering constructive criticism over blasting it on Google. I’m making an exception this time. I bought a ring there a couple of years ago. It stayed in the box unopened the entire time but no longer fit due to “COVID pounds”. I knew I wouldn’t be able to return it, but I thought an exchange was fair since they still carried them in the store and it is sample-sized.

They weren’t willing to do that, but offered to consign it. I paid $410. They offered to give me $50 if they sell it. You read that right, $50 for a ring they still sell. I emailed the maker of the ring and they have a program for a trade-in since the ring isn’t sizable. I wouldn’t have asked to exchange it for something else if I could just send it in and have it replaced.

First of all, they should have known this. Secondly, they should be informing the person buying the ring that this was available. Thirdly, learn customer service skills. I’d suggest the same program as Chick-fil-A. Lastly, there is no need to treat people horribly. They were rude, snooty, and a waste of my time. Fifty dollars?! Are you insane?!

If you purchase a LASHBROOK ring that isn’t sizable, don’t bother going here, just go through Lashbrook directly. They were so helpful and kind. I’m mailing it to them and they are shipping me the replacement....

The first time we shopped Lauray's we had no intention of buying, just browsing. We found a ring the wife simply loved. We decided to purchase it. Elisabeth was knowledgeable and very personable with this decision. We could not get the ring sized properly without disturbing the setting, so under advisement of the master jeweler, he sent it out and had it custom fitted for us. We had a delay in getting this accomplished, but were always kept updated and in-the-loop. They went above and beyond in getting this taken care of, with regular updates, and compensation for our delay. Working with Elisabeth was top-notch, and she was very professional. We got it back delivered to our door, 95 miles away. We decided to visit Hot Springs again this Memorial Day weekend, and dropped in to browse. Elisabeth remembered us from the last time we were there, which was pretty impressive considering the amount of time that had passed. We purchased more items from Lauray's, with the same pleasant experience, and now consider them our go-to jeweler. You will not be disappointed in the selection, expertise, and friendliness of the people there. If you want nice, real, non-chain-store jewelry, this IS the place...