On 8/1/2023, we were looking forward to go to this complex since I was watching every step of the project of Hollywood Park, but what a huge disappointment it was. We went to see Oppenheimer movie at 6:30 PM which is 3 Hrs. movie, staff were nice when we entered, the screens were ok and nice to see everything was clean and new and at that point, I was going to give them 5 stars.

After the movie finished, 1Hrs and 45 minutes of agony started where people and I were trapped on what seemed to be a nightmare and worst experience going to see a movie in my life and others. I understand they are new and they have a learning curve, but this was beyond anything excusable.

As it says in their ads and website that they validate your parking ticket, we took the ticket with us and validated inside with the movie ticket, as people were leaving at the gate, it was asking people that they have a balance of $15 where it was supposed to be free and people were backed up at the gate because they kept calling the buzzer at the gate and no one was answering, people started backing up and have to go back to the parking structure to go inside the theater to see why the validated ticket didn't work out. They told us because they only give validations for 3 Hrs. only and the movie was 3 Hrs, and after that, it is $10 Hr. and it is normally works, but since the movie is 3 Hrs long, there will be more to pay for additional time and that is fine if it was the policy, but they should have indicated that on their website, not see all parking tickets will be validated.

They did admit that it was a mistake and they have already raised it up with their management since it happens with long movies, but they haven't done anything about it. The issue was raised with the theater manager since people were aggravated and they wanted to leave and it was already 10 PM. The theater manager called so many numbers trying to help us to open the gate for us from the complex management, but there were no answers as he tried to call from the parking tickets machines and there was no answer. He tried to go to the complex management office and they were all close. After a long wait of calling at that point for 50 minutes, someone answered and said he was coming to open the gate.

After a long wait, a parking attendant shows up guy and a despicable collogue of his said that the policy says after 3 Hrs they have to pay $10 per hour and everyone of us has to pay and they were not apologetic about what happened as they placed the blame on everyone waiting. It seemed as it was a horror movie and were were in some third world country and they were holding everyone hostages to pay ransom and cars were trapped and you can't back up. Some very old ladies stated screaming and they threated to call the cops because they are being held against their wish. The theater manager had already left everyone before that once he heard parking that they were coming to open the gate. Then they started being selective to let older people go and open the gate but they had trouble to manage people to back up their cars and I refused to back up since I was the second car because that is the worst reverse age discrimination I have witnessed and it was about principle to me at that point.

At that point I was outraged when she scanned my parking ticket and it was already $20 because they wasted our time because they didn't answer their call which she lied and she said they answered and I told her to look into their cameras to see how long were people called and were waiting and to go see and ask the the theater manager to see how long we have been dealing with this. People started screaming and I started recording things on my cell video and I told them that I am going to the media to expose their ways of extracting money from people. At that point they opened the gate at let everyone out.

I will never go back there again.