Bank of America (with Drive-thru ATM) — Attraction in Irving

I came here to get out specific denominations of cash, something that should take like 5 minutes. My teller was a little patronizing and slow. But the thing that made me really uncomfortable was the woman in front of me (AAPI) in line told the staff she wanted to open a bank account for her son (a minor). They said OK! And let her wait in line.

Then, a white woman comes in with her daughter and sort of bucks the line by standing to the side and making a big stink. She said she wanted to open an account for her daughter, they said all the bankers are fully booked today and she had to go online to make an appointment. She said “I’ve tried calling every Bank of America in Irving and no one answers their phones.” So one of the tellers offered to help her open one, effectively cutting 3 people in line (some of whom, like I mentioned, were waiting for the same service).

AFTER ALL THIS and after like 20 minutes of waiting, a staff member returned to the AAPI woman and let her know she couldn’t open an account without her son present. I’ve never heard of this rule and can’t find it anywhere online, and also wonder why they waited like 30 minutes to tell her this, conveniently IMMEDIATELY after they let someone cut in front of her to receive the precise same service. Felt very much like an “oh no, we have to save some face” moment.

Also, there were other bankers walking around chatting with people who could have helped either of them, instead of one of the tellers going out of commission and letting the line back up (most of us came in close to an hour before closing, and left close to closing).

Combine this with reduced hours, I’d say this branch is understaffed and poorly managed. I go to BoA branches all around the country for work and honestly this was the worst...

I recently opened an acct online so I went into the bank to make a deposit and to get my acct number. I informed the little chinese lady that was so RUDE. She continually asked if I had a signon. I told her that I exited the system too soon and failed to create online registration. So she gave me my acct number and told me to get in line. So at the counter the gentleman wad asking questions. He wanted to know if I wanted a twmporary card until mine arrived. He directed me back to the chinese lady that REFUSED to help me???. She told the teller that will be receiving my card Thursday (I guess she works for the postal service too). She refused to hell me abd this other lady that was in line. She walked by us 4 times. Maybe she should have stayed home or find another job that she...

I went into this bank for a relatively simple transaction and it was everything but. There was only one teller working at the time so everyone who came in had to wait for a long period. When I approached the window, she was asking for the same documents twice and didn’t seem to be able to follow the flow of conversation easily. Though she was a teller, she actually had no idea how to process the transaction that I asked for and had to repeatedly ask for help. She was very nice but the entire process was completely inefficient and a waste of time. I ended up going to a bank down the street and completing the transaction in 10 minutes total, after having wasted over 30 minutes in this branch because they do not know how to complete simple financial...