Jenny Beauty Supply Irving — Attraction in Irving

Terrible guest service. Visited the store today with my elderly mother and my young child. The girl followed me in the wig section. Then pretended to look the other way when I caught her following me. I didn’t say anything. Then, when my young child touched an object that was on the floor (like most children will) I redirected my child and placed the item nicely back in place. The male then came after we moved and started to place items in the same basket my child was in and watched my mom as she was trying to get item off the shelf. It’s a shame that these people capitalize on the black community. They have no Interest in real service in our communities. It took every fiber in my being not to address thier racial profiling behavior. If you do NOT want to serve our people, stop selling to our people! Unfortunately, my mom had to buy, but I will not! We will never...

Made a purchase 6/25, the receipt states for a full refund must be within 15 days. Got it. Went in 7/23 & told the cashier manager I wanted to exchange only, not get a refund bc my braider said I got the wrong hair. I absolutely understand the policy, IF I had wanted to refund the entire purchase. No. I simply wanted to get different hair. Mind you it was in original packaging & hadn’t been touched. I let my braider see it & that’s when I was told to get a different brand bc of the style I wanted. I asked who else I could speak to & she said no bc they’re on their way to Houston. Terrible excuse of customer retention & service. This was my 2nd time purchasing since they opened & now it’s looking like it will be my last over an exchange, not a refund. Comical…....

I had the pleasure of attending the grand opening of Jenny’s Beauty and was truly impressed! The atmosphere was welcoming, modern, and beautifully designed. Jenny and her team were incredibly professional and made everyone feel right at home. From the skincare products to the styling services, everything was top-notch and clearly crafted with care and quality in mind. You can tell this place is all about making clients feel confident and pampered. Congratulations to Jenny’s Beauty on a successful launch—can’t wait...