
The review below was from 2 months ago. Their website and membership information has been updated since then. Beware of the new language. It appears as if you can't cancel without penalty and you will be "forever month to month" which is the current language on the website. Clarify this and read fine print if you sign up and ensure you get a full copy of what you sign.
Prior review before website/contracts updates: This gym is not kept clean. I was not given the back side of my contract on paper and it was not given to me electronically. There were multiple answers as to how to cancel and when. An extra payment was taken out after I went in person to cancel my membership within the time frame they said I could cancel. When I called about the extra payment the call ended with me being hung up on. When I called back after verifying the extra payment was made, I was hung up on again after being told that the manager would call me.
Regarding the reply below. The opportunity to "easily handle" this was up to your staff member both times I called. It was not communicated before he hung up that he was going to do anything further other than having the manager call and while on the call he let me know the manager was already notified. Also, I only received one piece of paper for my contract and it was only printed on one side. I was told by your front desk staff that the reason I didnt know how to cancel properly when I first called in 3 months before my contract was to end was because I didnt have the back side of the contract so I got that information from your staff member that there wasca front and a back side. My contract was not emailed to me so again, thats why I called twice to inquire how to avoid extra payments coming out. I didn't get any emails from your business until I complained about my extra payment then only the cancel form was emailed and that was only emailed then because I complained. I have asked for a copy of the complete contract and my emails have been ignored now you saying you sent the contract to my credit card company and you did not send it to them. You sent the cancel form to them that has the wrong date on it. I came in to cancel when your staff told me to. I was given wrong information if I ever went month to month because my first call was in May and my contract wasn't up until mid August. I notified you twice about canceling before my contract was up yet still you say I agreed to an extra payment and that is false. I would never have signed a form if I knew it was a wrong date. I had no way to check the date without adding up all my payments before coming in but I shouldn't have to because I called and was told when to come in and cancel because your contract does not clearly state how to...
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*FITNESS GYM SALESMAN ERRR, I MEAN PERSONAL TRAINERS.
WATCH OUT FOR THIS PERSONAL TRAINER: Frank Riffe - OHIO AREA - My Experience/Story
*would add photo Attachments but don't know how to do it on google reviews *
So I been looking for a personal trainer to help me get to my goal of losing 80 pounds in 4months A course we talked about my goals before he started training me.
I met with frank at Buckeye he seem like a cool guy,I told him that I would probably pay for the 4months up front - which I should have never said because now the Focus is money - he started being pushy about paying him before he start training me, So I gave him the benefit of the doubt and give him $300 for the first month (he charges $300 of month)plus 1/3 for the second month $100 = $400 through via PayPal he suggested that I don't sent the money though the Business part of PayPal but to send it like I'm sending it to a friend. I started seeing signs that he was not interested in helping me get to my goals from the first week we worked out .
Long story short - some important things come up and I decided not to train with him anymore. So I asked for a refund of $275.00 because we did work out for one(1) week allowing him to keep $125.00 of the money for his time for the first week. Prior to working out with him he said the meal plan was included the $300.00 a month but now it's value at $100 .... he said the money is not refundable .. soo NO I will be getting nothing back .So WATCH OUT FOR THIS GUY. #Sketchy #people don't always do what is right.
----------Seriously ---------- ( DO YOUR RESEARCH BEFORE COMING TO THIS GYM )
-PSA - If they look FIT it's only to win Championships not to really help you reach your goals.
** Really hope he understands what he did is completely wrong ...I want ppl to be aware .
Again you guys may not even care because he may even be your friend but right is right and wrong is wrong. #nepotism
Thank you for your time and have...
Read moreI have been working out here for about two months - at first it was more to just get me moving - I have been struggling with weight gain since my brother passed away in 2009 and my coping method has been food. I have been a size 13 down to a size 4 and it fluctuates and it's just bc some days/years are worse than others. Does not help that as a woman in her mid 30's my metabolism seems to be completely different. Well, long story short, I have been working out with Frank and love it. He gets me motivated and makes it fun (for the most part haha) ... He's a great guy and very easy to work with. I appreciate everything he is doing to help me become healthy. He even makes me a vegetarian meal plan (which I do my best to follow and if I cheat - I know to just not give up and to get back on the wagon.) To me this is a lifestyle change, not a fad or a get slim quick goal. I have to work hard to get results, and am glad that a friend of mine suggested and introduced me to Frank. I would have been struggling if it wasn't for his motivation to get up and get active. He's a very talented, motivated guy who really just wants to help me attain my goals. I appreciate every text telling me to get my butt into the gym on my "off" days!! :) Definitely would suggest the gym and especially...
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