Cuteticles Nail & Spa — Attraction in Jersey City

I went here to have my nails done for my wedding in June. I made the appointment for 11am for 7 people. That morning, 4 of the people cancelled on me (flight issues and a domestic issue). The three of us that did go, were late. One was 5-7 minutes late, I was 11 minutes late and the third was 20 minutes late (bc the place texted her that morning cancelling her appointment without explanation). They gave the three of us a hard time about the fact that we were late and said there wasn't enough time to do what we wanted. I said, since more than half of my party didn't show, they should have more than enough staff and time to accommodate us. They allowed me, bc I was the bride, to get what I wanted (acrylic gel mani/gel pedi) but not my bridesmaids. They told the one who was 20 minutes late that if she wanted a mani/pedi she'd have to go to their other location across the street where they had more staff available. I suggested that the extra staff come to the location we were at bc, that's where we were and it was important to me that we be together. They didn't entertain that idea. The receptionist was very rude and dismissive. She walked away from me while I was talking, then refused to come back or to get a manager for me to talk to. She just kept telling us (from the receptionist desk, at the front of the salon) she couldn't help bc we were late. They weren't even upset that 4 reservations didn't show up. It seems to me that they weren't prepared for us to begin with. I wanted this to be a special moment. I wanted pictures with my girls, to laugh and relax with them. The staff, the receptionist in particular, made that impossible. It was so, so disappointing. Our nails came out ok, just ok. One of my girls got little rhinestones on her nails that didn't last the night. I actually hated the style of mine and ended up cutting and filing them into what I'd actually wanted myself. This was my second time at this place. I went back for my special occasion BECAUSE my first experience there was good. I'm just really sad that they were so rude and unaccommodating. I won't...

This place does not even deserve one star, I decided to try this nail salon based on their decent reviews, my mistake. I had my first gel manicure done by "Jay" someone who clearly does not know how to do nails. It took her nearly thirty minutes to soak my gel polish off, and she didn't even fully remove my previous gel color before putting the new color I chose onto my nails. I left the salon with a piece of hair glued into my one nails and had another nail break within a day. I got an email a few days later asking to rate my experience and I gave a low rating based on my unhappiness with my nails. I received an email from the salon saying I could come back to get the nails fixed for free. I went back and decided to change my polish because I didn't care for my original choice, the receptionist told me it would cost $20 and I agreed (after spending $30 for the first gel mani). Two days after my second visit I noticed that another nail had broken and a third was on the verge of breaking! I went to the salon today and asked to have my nails fixed for the SECOND time! I was told I had to wait over an hour to see the artist that did my nails if I wanted them to be fixed for free. This was at 5:35 PM, I returned to the salon at 6:55 PM and waited to see Sarah who did my nails the second time. Eventually some woman that I had never seen before said she would fix my nails and told me to find the color that I had, based on my lack of knowledge of which exact color I chose I showed her what I thought I had. She proceeds to use the INCORRECT color to fix three of my nails that were messed up and jokingly said "it's a new trend". I left this salon for the THIRD time feeling devastated, upset, frustrated, and insulted. If you seriously think it's okay to let a client leave your salon with THREE different colored nails you don't deserve to be a nail artist. I hope this review helps others to not make the same mistake that I made of going to Cuteticles in the...

(Don’t do your nails here) Let me start by saying this is my second time at this nail salon. My first experience at this shop was about two months ago. I realize that they were very busy. I never was able to really get an appointment when I called. I thought because of this that they were a very good nail salon (wrong) The first time I had a guy did my nails. The polish was very blotchy and spent like $65 on just my nails. I decided to try a bazillion for the first time which was around $50. I signed up with their membership hoping that I found somewhere that was really good, wrong! Renee was very nice at first. The Brazilian was all wrong even though it was my first time I knew for a fact that there wasn’t supposed to be large patches of hair all over. Even had to ask her to redo what I felt and saw over again. Renee seemed irritated. So I left and called the next day to see if I could reschedule a appointment to get majority of the hair removed. Side note ( didn’t have that much hair to begin with). The Lady at the front desk was extremely nice and try to reschedule me. But was unable to because I guess they were always full. After about five days they finally scheduled me for a redo. Renee came out and started complaining. Explaining to the Hostess that she had a customer but I had an appointment that I’ve been waiting almost a week for. She got into a bit of an argument again with the hostess. At this point I did not want Renee to do my Brazilian And I felt EXTREMELY uncomfortable. The Lady at the front desk apologized and said that she would get me a refund. Which never really happened they actually put it on credit. And Wanted me to reschedule. At this point I decided not to do a Brazilian. I came by today to get a Full set which costs $50. The credit that they gave me was $39. I’ll just let the picture speak for itself. I will not be coming back to this nail salon to...