SpringHill Suites by Marriott Knoxville at Turkey Creek — Attraction in Knoxville

I’ve had a terrible stay at your hotel. I requested three extra towels & washcloths and I received an update that it was completed, but once we entered there was only three of each and no extra. Please see the major complaints listed below:

*Cleanliness- The microwave looked as if food exploded inside of it from several previous guest stays. We were unable to warm up our food. We went downstairs and the night auditor stated that the hotel didn’t have any.

Bathroom- the tub had hair on the shower liner as well as the tub. The bottom of the tub was extremely dirty. The cotton outside shower curtain had a very large yellowish orange stain going across the bottom of it. The shower curtain liner was also filthy.

King bed- had hair that did not belong to my family as they were fine strand hairs on the pillows as well as the sheets.

I notified the night auditor and he came up to the room and saw the stained shower curtain and assumed we wanted another room, but I explained to him we would like a new shower curtain. I have photos of the disgusting tub and shower curtain. I cleaned the tub myself before my family and I could shower in it. Also the water from the shower pools inside of the tub and slowly goes down the drain. You may want to have your maintenance engineer to check that for you.

I spoke with your general manager and he stated that the only thing he could do was issue rewards, we do not stay at Marriott hotels, we were there for a sports event and your hotel was the closest per our organization recommending. We’d like to be refunded for having to clean and sanitize your entire hotel room before we could shower, eat, & sleep. The Asst. GM stated that we’d have to speak with you and that only you have the access to refund any type of payment. He then stated that in certain situations he could refund us monetary payment, I asked him to give me an example of those types of situations. He stated “I don’t have any examples of those types of situations” it made no sense as to why he would even bring it up that way, if he...

Filth and disgust I was excited to stay here until I checked in. It was late around 11pm, the room was terrible. I went to the front desk and spoke with Jose. He informs me that they are at full capacity and can not change my room. I suggested getting housekeeping to come and clean it. Jose informs me that housekeeping will not come clean the room. I then ask to speak to the manager, he calls TRAVIS MURPHY. They speak and hang up, Jose informs me that TRAVIS MURPHY said to cancel my reservation and for me to find another hotel. At this point it is nearing midnight, I tell Jose that is not a viable option and I want to speak to the manager myself. He calls TRAVIS MURPHY back, I speak with him, during that call he tells me they have no other rooms so I remind him that the bonvoy promise says if they can’t honor my reservation that they need to find me another Marriott property to stay at. He then tells me that Jose the front desk associate will get me clean bedding. Now it is nearing 1am when Jose brings me clean bedding and I have to clean my own room so I can stay in it. I check out at 7:30am, I ask the young lady at the desk for the name and contact information for Travis’ boss. She tells me she doesn’t know who that is, next thing I know TRAVIS MURPHY comes out with a smug attitude. I ask him for his bosses information to which he insists that he will email it to me. I ask why he won’t just tell me the information and again he tells me if I have a problem with him to reach out to customer relations. I ask him where the disconnect is and why he won’t just tell me the information so I can write it down. He is reluctant but tells me his boss is Darren Talent but still won’t give me a phone number or email. This may be an isolated incident but the actions of TRAVIS MURPHY have made up my mind to cancel the corporate agreement I have...

Worst hotel experiences of my life occured on 01/05/2019 in Knoxville.

After attempting to check into the hotel and complementing the Marriott third shift worker, who was visibly upset and shaking when I arrived and had no name ( according to Logan the Sunday Manager), on the beautiful children's art decorations in the lobby of the hotel. I was shocked to hear a Starwood/ Marriott employee, who was about 60 with greay hair, tell me the art was trash and ugly. I tried to be understanding, as I know art is up to the interpretation of the viewer, but as this employee continued to tell me how it should not be up and it was not art. I expressed to him that he was a very ugly man and extremely rude and that insulting children's art was not right. He told me he did not care... At that point, very calmly, I told the gentlemen he was an a**hole. Which may not have been right, I agree. But when he came from behind the counter and approached in an aggressive manner. I was confident he wanted to get physical and did not care who whom. I was then told to leave the hotel as he attempted to confront me in an aggressive and hostile manner. At this point I was confident my first impression was correct.

If Marriott wants employees acting this way that is fine with me, but management, Logan, was very fast to tell me that it's a he said she said and the employee was 100% right. He found the truth I tried to express as a farce and did not seem concerned about the customers experience.

I just find it mind blowing ....

This is not what I have come to expect from Marriott or Starwood Hotels. I am externally disappointed in both for accepting such a low level of customer service.

I will not be back, which I'm sure local employees are fine with, but...