EZPAWN (1501 East Charleston Boulevard, Las Vegas) — Attraction in Las Vegas

Let me just say that I always shop at ez pawn around the valley.. last night I bought a subwoofer here and like always, I bought the protection plan and was told I have 24 hours to get a cash return if I'm not satisfied with the product. So I came back today and the clerks were trying to tell me that I could only receive store credit because I didn't bring it back the same day..which is bs cause I am ALWAYS told we have 24 hours at any ez pawn I go to. I bought the speakers at 7pm the night before, how do they expect some one to bring it back the same day when they close 2 hours later. They either don't know their own policy at this place or they were trying to punk me into store credit, which I think was totally rude and unacceptable. I've never had a problem with ez pawn until I came to this location. Will not be coming back to spend...

I rarely leave reviews, but this experience was so frustrating that I felt obligated to say something. First of all, the customer service was completely unhelpful. Product took for ever to be released because manager was out to lunch. Justin ( district manger) was able to help speed up. However after the long they charge additional ticket of $5. I am fully aware of policy and procedures. However while I was waiting for manager Dee to come back from lunch, I should have been notified about $5. Now I have to take more time out of my day. George was nice and respectful. Over all I was hoping for higher expectations with district manager being present I don’t see myself ever doing business with them again and I’ve done a lot of business with them. They can keep the...

I’m standing in the store as I write this. I came in with the intention of buying a watch. The staff has not helped me standing here for 15 mins. They are calling at the door with phones in hand relaxing .. manager is just walking around talking like he is at home. Sales are not being taken serious and neither is the Customer. Service is terrible will never conduct business here again. Looking at the manager he is sitting down by the entrance not doing anything. Poor staff I feel bad for the company who runs this. Definitely needs to be hit with secret shoppers ! Edit So no one ended up coming to help as I was looking at three employees and the manager not doing anything. I was ready to buy but the staff is not...