JCPenney — Attraction in Layton

Take care of your customers!! We all have options. You soon will not be an option if you don’t take care of your customer. Empower your management to take care of the guest. I was well aware that I missed the return window by five days, though I just wanted to exchange for a different size. The shirt I wore and washed I did not attempt to return as that would not be ok. Though the other I thought an exchange would be ok even after the window. I went and found three shirts that all fit great. I then went to check out and the young man said he would have to get a manager. Well the Manager was not at all interested in making an exchange. The answer was NO. I liked the shirts selected so much that I drove to the next nearest store and this time did not present my receipt. Still had some hoops to jump through but was granted my exchange and purchased the three shirts. Moral of the story take care of your customers and empower...

Dear J.C. Penney, please do NOT go the way that Sears went! Stay! This particular two-level store in the Layton Hills Mall is bright, stocked, and nicely decorated. I went looking for male sweaters and they had multiple options in various styles and price ranges. I bought so many sweaters my wife thought I was insane. It's nice to shop in a great store where one can see and feel and try on the top-quality merchandise before buying, instead of the online option where one purchases while sitting in the bathroom and then never knows what will actually be delivered. It's nice to mingle with other shoppers and friendly customer service reps. Don't leave us...

Phil turned what probably would have been a bad shopping experience into a pleasure. The Big and Tall selection at this store has a lot to be desired. But Phil was very courteous and attentive. He didn't give up until he found some outfits that were acceptable to me. He went so far as to find fabric that I needed. Even when he was called away, he did so in such a manner that I didn't mind and returned promptly. This kind of service is what makes loyal customers. If you are seeking the old fashion customer service that we used to enjoy, ask for Phil. I have never been so impressed by the service I received from him since customer service...