Best Buy — Attraction in League City

I have unpleasant experience with this Best Buy store, especially with the way the supervisor (Ms. Cathy) manages my case. I bought the dishwasher at this store via the new Best Buy credit card since I was convinced that I would have the store reward of $80. Later I came back to pay off the credit card balance at the store with my debit card at store and bought the warranty of 3 years for this machine. I had the check-out staff apply the reward $75 of store to my purchase of warranty and then I paid the rest of remaining balance with my debit card. One month later, I received the credit card statement from Best Buy credit card with the balance due of $75. This meant the check-out staff at Best Buy did not apply for the store reward of $75 as they promised when I opened the Best Buy credit card. But the big issue here is the supervisor (Ms. Cathy) did not try to resolve the issue. Fist she blamed me for bringing the statement too late. I just received this first statement yesterday via mail. If you already paid all balance at the store 3 weeks ago, would you still need to look at or expect the statement? Later, she said the store reward was just apply for the purchase in store. I asked her if the warranty service I bought in this store should be considered the purchase in store. She could not answer it clearly. Then she said they did not deal with the Credit card finance company. She has all power/authorization to resolve this case, but she chose to not and did NOT take her job seriously and dishonored the store reward of the Best Buy as promised when convincing the new client to open the Best Buy credit card. Who will trust the store reward of this location in future? Obviously not me anymore. I chose this store to purchase my appliances since I would like to support the local business. With this unpleasant experience, I will NOT do business with this store. Luckily, I opened the credit card statement and found out the fact. What if you did not know you still owe $75 and this balance due will be unpaid for a while and end up moving to the collection team. How bad do you think it will impact your credit score. I will eat this cost. But I would like everyone to know about my case and be aware of the risk that may happen. Thank you for...

I went to best buy to go see their laptops because I was hoping to find one that would suit my necessities better. As I was looking around, i saw a display that was nearly empty and had a sign that advertised a BOGO sale. The sign read "Buy a 4 pack tile and get an amazon echo dot for free". Now I've been looking to purchase an echo dot, but now that I can get tiles for my valuables too I was obviously going to take up that offer. So it didn't say which tile to get so I got the slim 4 pack and a black Amazon echo dot. Went to the counter to get denied the sale because I got the wrong product. So instead of the cashier going to get the right one for me, he sends ME to go find AND ask another employee for the correct product. I go and ask and the employee gives me the same product, but the non slim ones which was fine. I go back to the counter and get denied AGAIN. The cashier asks another cashier what the issue is and apparently the product I was given was also the wrong one. Both of them didnt know what was wrong so they looked online. Apparently the tile I needed was the new one that came out and was more expensive. I asked what the difference between the two tiles were and they didn't know. They looked it up and i didnt see how the difference between the old one and the new one was worth the twenty dollar difference. I told them to avoid the sell and I left upset and disappointed. I think if there are sales like that an employee should know about them. Also, I used to work in customer service and not one time did I ever make a customer go and get the correct product because they might find the incorrect product again. Overall not great customer service and it was weird because I only shop at this best buy because I never have bad experiences and that is the best guy I got my credit card from. I guess theres always a first for everything. What a bad way to service a guest that buys from this best...

Went to buy a Gear Sport smartwatch. The watch was locked inside a display case, so I asked an employee at the front if we could see it because they didn't have any units on the shelf. He says ask somebody at the cell phone desk. They had two employees at the cell phone desk, who were with (2) other customers. Stood at the desk for about 10 minutes in an empty store while other employees passively aggressively walked circles around us until one of the ladies looks up and says "are you guys waiting to check out or something?" Explained to her that we needed someone to help us with a smartwatch purchase and she goes "Oh okay I guess I'd have to call Alex". Another 5 minutes pass again with several employees now loitering around the desk like maybe we don't exist if they don't make eye contact. Another girl is walks by and the first one asks her "Hey, they need help with a watch". Girl goes "what do you need" and I explain to her that I was hoping to take a look at the Gear Sport, and she goes yeah its over in that aisle. I say yeah I know, but its in a display case. And she goes "well we don't have one you can try on." I ask the girl if I can look at the one in the display and she says No we can't do that. So I turn around and ask to speak to a store manager, and ask why I had to wait in a line for 20 minutes to be provided no service and he says "Thank you for bringing it to my attention I'll certainly be sure to address it" at which point I walk out.

Apart from the obvious idiocy of a retail location where you can't actually look at the merchandise, clearly they don't get that one is willing to pay extra for an item purchased at a brick and mortar retail outfit because one understands what one is paying for is SERVICE. And if they can't understand that basic premise, well then its no wonder their business...