Extra Space Storage — Attraction in Linden

Well, I really don’t know where to start when it comes to the outstanding, above & beyond customer service representative name Megan! I mean really anything I say is an absolute understatement when it comes to her. Patient, well spoken, and extremely polite. Honestly, you can see and feel that Megan’s entire motive is to provide excellent customer service that an account holder may never forget.

I witnessed her help a customer that didn’t even have an account with the place. He said he did, she told him she doesn’t see his info. So she made sure before he got concerned that it was Extra Space. He said yes with %100 certainty on his face. She again said sorry I don’t see it, so asked for a confirmation # to better assist him. He gives a very rough sigh like it’s her fault; while he makes a phone call. Then rudely blurts out while waiting for someone to answer his call. “ IF ITS NOT ONE THING ITS ANOTHER!” Come to find out Megan was right, he wasn’t even an account holder for the company! However, she still assisted him after his rudeness and gave him directions on how to get where he needed to go!

To no avail the guy didn’t even say thank you!!! Smh 🤦🏾‍♂️………. However, her response was have a great day sir!! What an...

Outstanding Service and Expertise – Chris Sets the Standard!

Our company utilizes multiple storage facilities across the Northeast, so we’ve had the opportunity to interact with a wide range of storage providers and managers. Among them all, Chris stands out as an exceptional professional who truly sets the standard in customer service and operational knowledge.

From day one, Chris has been incredibly helpful, consistently going above and beyond to ensure that our needs are met quickly and efficiently. Whether it’s answering questions, resolving issues, or simply providing clear and proactive communication, Chris handles every interaction with professionalism and a genuinely positive attitude.

What truly sets Chris apart is not only his extensive knowledge of the storage industry but also his dedication to customer satisfaction. It's rare to find someone who combines technical expertise with such a personable and approachable demeanor.

In a competitive industry, having someone like Chris on your team makes a real difference. He has earned our trust and respect, and we’re grateful for the consistently high level of service he provides. Simply put, Chris is the best, and we highly recommend...

The most absolute BEST service ever from Start to finish. I initially had a larger unit because of course I needed all of the space. Jim made everything seamless, and he is an actual compassionate person (meaning he is not a pushover...but he will work with you). This place is Always clean, always well lit, and just down right a great place and people to do business with.

Inwas looking for another unit closer to my new move and smaller so I decided to venture on the web. Tried another location same place, there was very nice there also but the location was a little creepy for me. I am in my unit at all allowable times and I needed to feel comfortable for me. Soooooo, I just downsized from larger to smaller at the same facility. And guess what that was seamless...drew up the paperwork, he informed me if my time left because ypur timing is everything and I smoothing took my time in shifting over. Now I'm all moved out and end and completely happy.

WouldnIm I recommend. Excuse mybfrench but "Hell Yea"

Customer service is everything and people dont have anymore these days.... so I pride myself in giving it on my end, as well as expecting it on the other. 10...