This was my first visit to the office and it was a clean and welcoming environment and I was seen quickly after completing my paperwork. Dr. Liu was professional, explained what was happening in the appointment well (annual skin cancer screening) and answered all of my questions. The receptionists were slightly less professional however. As I was waiting for my appointment I witnessed one receptionist share pictures (that were apparently alarming) of a patient’s face and their reaction to a skin cancer treatment with the other receptionist in a very unprofessional manner. I had just overheard this receptionist asking the doctor for advice to share with the patient regarding her reaction to the treatment. I certainly wouldn’t want private information that I had sent into the clinic shared amongst all the staff, but it probably happens everywhere. In addition, there were forms to be filled out prior to the appointment that were apparently not shared with the doctor or nurse as the nurse asked me all of the exact same questions about any medications I was taking and potential allergies. The areas of concern that I endorsed on the initial form had not been reviewed and if I hadn’t asked those questions again, my doctor wouldn’t have been aware. It’s just frustrating for me as a patient to be asked to fill out multiple forms when it seems more often than not, that the information isn’t shared and I end up answering all the questions again. Finally, Dr. Liu referred me back to the receptionist for pricing on services that I had inquired about, but the receptionist was unaware of how to provide that information and there was confusion and a slight delay in trying to acquire the cost, and I’m not sure the service I requested was quoted accurately. I will be returning as I think Dr. Liu is very capable and was friendly and...
Read moreYou do not want to be a patient of Dr. Gutmark unless your opinion does not matter to you because her opinion is the only one that she will allow and she will completely cut you off as her patient if you share your opinon with her if it differs from hers. I went to see her and she told me that she charged $200 for a certain number of moles to be removed. I told her that I only had a few moles that I wanted removed. She then took a VERY close look at my neck and told me that I had over 20 that needed to be removed as she counted very very tiny flecks on my neck as moles that needed to be removed. Secondly, I needed Tretinoin Cream for my face. She told me that she would call it in to her own preferred pharmacy where she knew it would be cheaper because she knew my insurance would not cover it. I requested that she please call it in to the CVS that I used because I believed that my insurance would cover it. Guess what? Because I did not want her to call it in to her pharmacy - she refused to give me the prescription OR to return any of my phone calls and she informed all of her staff not to respond to my requests for a call back and she no longer wanted me as her patient. After such utter shock at her rudeness and rejection, I called my insurance company and they told me that they definitely would cover Tretinoin Cream 100%. Am I crazy or do other people find this woman to be stubborn, prideful, a waste of your time, opinionated and wrong in her opinions after all? She had no problem being viciously cruel to me when all I was sharing was my...
Read moreI would only give Dr Weaver" one star": total waste of e time! My first visit,I complained of a new rash on lower legs with itching! I was prescribed medications.He had shared, that he had never seen or heard of that before! On my follow up visit, my legs still had discoloration to them both without the itching! I was at least expecting a biospy to be done on my skin! I was shown pictures of other person with spots on there legs, and then told, I would have to just live with this discoloration and nothing else can be done! I immediately called my primary doctor and requested to find me a real dermatologist office that could at least tell me what the issue may be,by taking a skin graft/ bisopy something more than a visual opinion,which means nothing! The many stars prior was only for the office decor as it has a very professional look! But has a " clueless doctor dealing with patients seeking answers",than showing pictures and advise of just live with it,as I don't even know, what I'm living with! Very sad and unprofessional! " Patients Beware Tag" needs to be posted with the...
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