The Home Depot — Attraction in Los Angeles

Today I experienced something unusual and was left with the need to express it.

As I checked my items out at self check out earlier today and was no where near finish scanning the items in my cart I was approached and stopped by the associate at self check out. I was buying some lamps along with other items and the associate said “You’ve four lamps you only scanned two”.

Not thinking anything of it I replied and said “Oh I got them, they’re the first two items I scanned” I then tried to continue scanning l, because again, I wasn’t finished. The associate then says “No you didn’t there’s only two here”.

Immediately it hit me, am i being accused of something here when I haven’t even finished scanning my items?

However, I kept my cool and responded with “Yeah I scanned them” the associate’s response again “No you didn’t” In that moment I froze and kind of stared at her in disbelief and thought to myself it’ll hit her in a minute when she realizes her mistake because here she is accusing me w/o thoroughly checking my transaction.

As she “checked” the transaction she realized she was wrong and all items had been accounted for at which point she said nothing.

Listen, I understand you’ve to try and approach shoplifters however accusing someone before they’re even trying to walk away or make a “payment” is something else.

I felt uncomfortable and a little embarrassed that I was experiencing that.

I believe this would easily gone different had she lied a little and said “Ma’am I think you scanned that twice can I double check your transaction real quick?” Or “Hey those are some nice lamps I just got some similar installed. You’re taking four? Big project?” That way the individual knows that you as an associate are aware of what they have in their cart or what they may intend to do.

Makes me realize it’s really not nice to be profiled and accused of something you didn’t do. It’s embarrassing and I hope this is read by enough ppl so the managers, if they care, address this with...

I witnessed a store employee denying service and forcing a seemingly homeless guy out of the store. I heard the protestations of the store patron who was trying to gain understanding as to why he couldn't get the supplies he came for. The store manager told him, very rudely, that he didn't require a reason and security proceeded to push him outside. The store customer was clearly angered by the action and was vehemently protesting, using some rather colorful language, while he stood outside. I was curious, so after I completed my purchase I approached the angry man outside and asked what had happened. He told me that he was asked if he needed help and after stating that he did that a manager who called himself Walter became impatient with him and condescending as well. When he objected to being spoken to in such manner he was told by Walter to leave the store. Asked for what cause the man said he kept changing the reason until ultimately they just refused to say anything. I found it a little unsettling to think that I might be treated the same way if I protested a store protocol or was dressed a little shabby. That's not the United States that...

If I could give 0 I would!!! Customer service--- very bad! Horrible! Every store would let you return without receipt, &give you store credit. I tried turn my switch covers(all new, for total of $4)Dejane didn't let me- saying its electrical-They are plastic covers..No electricity attached, okay? Had to call online, talked to the store &asked about return policy. They finally let me. (Dejane was clearly taking her time, didn't want to return for me, waited 1/2 hr almost) When to buy stuff, Ronzette charged me 5 times on 1 item I bought, WTH! She told me to walk over to customer service, went there. Cleotil sent me to return(saying to be front, she will be right back)but went somewhere, came back, I went straight to her, everyone thought I cut the line! Cleotil (the lady at customer service)was angry, totally pissed... I'm just trying to get money back for the 4 items I didn't buy, but got charged!!! Chill.... The customer service here is definitely HORRIBLE!!!! I have been to Home Depot so many times because of my new house, 1st time here, cuz I passed by. NEVER GO...