OfficeMax — Attraction in Madison Heights

A former employee's point of view.

I most definitely see the points the other reviewers' are making, in regard to the Print and Copy area and the store overall. As a former associate of the Print area, my biggest issue working there is the fact that we needed more than one person on duty. Most people see the Print area as quiet and less busy, but most of the time we were prepping and working on online orders. We got those a lot. So to work on those and trying to service in-store customers became an issue because we did get a lot of irrational in-store customers who didn't care what our cut off times were. Some want 1000 copies and fully mounted posters immediately, not taking into consideration what else we have to do. So I always thought having two associates per shift would help because one can take care of the projects while the other can serve those in the store.

Management was also an issue. The best manager in the store is Vani. Following her is Nishelle. They've been the most helpful to me personally in my growth during my time there. There were times when I even resented them, but I also understand that they couldn't always hold my hand or come to my aid when I needed them. I needed to learn this stuff on my own. And while I have done so, it's not as quick as others because some of this work takes months to learn. We've also dealt with failed machines, therefore bad machines and impatient customers...it's not a good mix.

So, my experience overall was not the best, but there were a few bright spots. I hope the place thrives with a better strategy and maybe some kind of overhaul going forward. I wish them luck, but I've been pretty happy...

The customer service here is very disappointing I’ve been using this OfficeMax for all my prints for my event service and the thanks I get is horrible my banner I ordered was messed up and when I came to see if there was any solution at the printer station as I was talking the guy kept cutting me off and then the phone rang and he did even say one moment or excuse me or anything. Then waited 10-15 minutes while he was on the phone and then decided to just get a refund wasn’t able to get a refund at the store had to go through online center everyone gave off an “I really don’t care attitude” I just wanted it replaced in the first place got it replaced while I was putting the order in to get it replaced the guy was still rude and told me the picture on the banner will be the same size before my husband picked it up for me just got it and the picture is smaller on the banner *sighs” I’m just so disappointed and the best part was I didn’t not once get a “I apologize for your inconvenience” or how about for the inconvenience here’s $5 off your banner a coupon anything could of helped and please “owner” don’t put that automated fake apology under my review to seem like you care because you and your staff...

This location has some team members that are nothing less than dream killers and nightmares. Lou is an older white guy and Deb is a middle age white woman. I swear those kinds of people will sabotage a business silently. My rating for service was because of them. However, they also have some team members like Kal, a young black guy, who greets me and offers to assist when I enter the store and asked if I found everything you were looking for upon exiting the store. Thanks to him If there is an issue, he directs and informs you of the Office Depot process of handling an issue regarding the printing work (in my case) without friction. This really eased my dissatisfaction with the glitches on my print job. Kal is always informative, professional in tone, and customer-first oriented., I felt heard, appreciated, and valued. The other two workers need more training in empathy, adaptability, taking responsibility, self-control, and patience. I would wager if Kal was a manager some of the treatment of the customers would halt and everyone would have a great experience at Office Depot in...