I like to give credit where credit is due unfortunately most of my experience from staying at this Best Western hotel has left me scratching my head trying to come up with something good to say… I will admit that the location is great…but that is about it. Check-in with Micaela set the tone. She clearly did not want to be at work that day, no smile, no hello, not even some eye-contact when I handed her my ID. She had me sign for the room (at a discounted rate of $152.10 + 22.05 tax) and then pointed to the elevators. I can’t blame someone for having a bad day but seriously? I felt like I need to apologize to her and I didn’t even do anything. Upon entry, the room appeared tidy and while it was small, it was very workable for my needs. Then I went into the bathroom. There were long brown hairs in the sink and the tub as well as short curly black hairs on the toilet seat…gross. I almost called for a new room but I thought Micaela might kill me if I complained. I pulled back the covers on the bed and noticed something red on one of the pillowcases. I inspected further and discovered it was smeared blood. The blood appeared to be contained to just the one pillowcase but it left me wondering how in the world, if the sheets and pillowcases were actually changed after each occupancy, that managed to slip by. Needless to say I went to bed feeling dirty. There was a seemingly never-ending flow of traffic down the hallway and the paper-thin walls let me in on every conversation that passed by. Every time someone flushed or started the shower anywhere near the room it sounded like the pipes were going to rattle and break through the wall. Ok, That may be an over-exaggeration but at 4 am when I’m trying to sleep, the constant noise got to be perplexing. I would have used the express check-out option however I noted that the bill that was slipped under the door was showing my credit card would be charged $205 after taxes and fees. I felt that was a lot higher than what I signed for so I went to the front desk to ask. Lo and behold Micaela was at the desk, scowling. I showed her the bill and asked to verify the rate, reminding her that there should be a discount applied. She looked up the invoice in the computer and flatly replied, “I’m showing this is the rate with the discount.” She handed back the bill and looked down as if that were the end of the conversation. I was prepared with a printout of the confirmation email I was sent guaranteeing the rate so I handed it to her and asked her to tell me where the discrepancy was coming from. She took the printout, rolled her eyes as if this was the most inconvenient thing she has ever dealt with in her life and then said, “I can show you what you signed for at check-in.” A few moments later Micaela returned and informed me that there must be a glitch with their system (I think this was the closest she got to an apology). She did correct the bill and then I checked out. I’m still waiting to see how the charge pans out on my credit card statement as I see it was run 4 times by the hotel. I like the Best Western chain of hotels but I can guarantee I will not be going back to the Inn on the Park. Also, Micaela may want to look into a new line of work, customer service does not suit her well.