Capitol Centre Market — Local services in Madison

A real treat to have in the downtown area. The store is well stocked and has even expanded it's offerings to include a deli in recent years. They have plenty of local options to choose from and that is appreciated.

I haven't used their delivery services, but I see their cars around a lot, so it seems like people love it.

Side story: they have a Coinstar there and I had an amazing time depositing my coins. First off, I had way too many coins saved up from well over a decade. It took me over 10 minutes to get all the coins in the machine. I had 799 dimes (!!!) and 1,754 pennies (!!). Anythings I try to complete the transaction but it shows an error! Thankfully it let me know that my coins were safe. I walked to customer service and told them I had a problem with the machine and he grabbed his keys and a brought a newer staff member with and back to the beast we went. After explaining that there are two keys, he showed how to open up the machine. Then, he located the error message. "The Hopper Sensor is dirty" read the machine. I thought that was hilarious. I asked if this happened often and he chuckled and said, "No, not really." Anyways, he cleaned the hopper sensor and soon I...

A very nice, well-run store with good variety and decent prices. Open 24/7 and offering free delivery on orders over $40 - - - but it also will dispatch a clerk to walk a disabled local patron home with his purchases for free regardless of the total (I think.) A limited produce section due to its small size but it has the essentials and what it offers is always kept freshly replenished. Its only failing is that it will occasionally advertise items in its circular that it doesn't have in stock (It doesn't "run out", it just never gets them in.) and will not offer substitutions in accommodation. (E.g. It won't sell you three individual items at the discounted price of the nonexistent three-pack.)

This fault notwithstanding, the Capitol Centre Market, of all local businesses, is the most essential - - - and much appreciated - - - resource of...

The staff is very helpful and friendly. But management team is the antithesis of quality customer service.

When an employee was speaking to me in a rude manner, I asked to speak to the manager. Their response was, “I am the manager.” I then asked to speak to their manager.

With a roll of their eyes, they lazily pointed to a random person, whom I had to ascertained was in charge.

While speaking the general manager, I was met with the same customer service (or lack thereof). They were not interested in listening, helping, or answering any questions. They actually walked away, while I was still attemping to speak with them.

The general staff is always a pleasure to work and interact with. I wish the same could be said for the managers I encountered. They set a poor example for staff, don’t offer any help, and create an unpleasant experience...