Perfect Image Camera — Attraction in Manheim Township

Just to let you know I did not purchase any type of camera equipment from here. I went here to have a few of my wedding pictures printed. My thought on going here was professional place = professional printing. That did not happen.

We had our wedding pictures done in MX and they came out wonderful. The photographer edited them, gave us a few, put them all on a hard drive, etc. There were three in particular that I wanted printed out as large as possible and that is why I went to Perfect Image.

When I walked in the gentlemen that helped me set me up on a machine like you find at CVS. That should have been my first clue. I had brought my hard drive so I had several different versions of the files sizes of the pictures to choose from. Being that he set me up on the machine he told me to use the smaller file because that is what the machine could handle.

In the end I selected two Metallic prints 20x30 and one Metal print 30x40...absolutely the biggest waste of $292 ever. Now you can say I should have known better, but my response is I asked questions...tons of them as I was making the order. Before I submitted it I repeatedly asked the gentlemen there if he was sure the file size that I was using for the pictures was big enough. He did keep saying it was. I did keep saying the hard drive I had did have bigger files on it...but oh no he says. Geez! I should have known.

The Metallic prints were not impressive at all, especially for the upcharge. No metallic apperance to them in any way. Just super dark glossy blobs. The Metal print left a lot to be desired to the lack of file size...but I asked the gentlemen if the file he set me up with was enough. He said yes...the finish product says no.

See I'm not a photo expert that is why I went there. That is why I asked the questions before I submitted the order. I depended on their expertise and advice. In the end I was let down. I should of went to CVS. At least I would of spent less and got the same or...

Strongly Not Recommend for repairing your product

I have repaired my Sony 70-200 GM f2.8 GM and the following is my conclusion. They don’t take responsibility after repair even they clam they have 90 days warranty Their inspection for their replacement is very poor, which mean they cannot target the right issue that has to repair, and they will not take responsibility for it.

My experience 3 times repair from them for the same lens (refuse to repair at the third time)

2019 Oct I sent my lens Sony GM70-200 for repairing, which len has trouble in autofocus. They said the contact points have trouble so they replace it, which charged me $300 for repair.

When the lens came back, I find the button on the lens was not working, and I sent it to repair again. This time they charge 0 because of simple fixed, but I have to pay for shipping.

2019 Dec, the same problem happens, autofocus not working, and it should be in 90 days warranty. I sent it to repair, but they were going to charge me $900 for repair because the part is different, which is the main barrel. They made a miss inspection at first time repair and fixed the wrong part, which was not a root cause. There is no discount nither of 90 days warranty and their miss inspection. So I refuse the repair and I have to paid for the shipping for retraining.

My question is why your 90 days warranty is not guaranteed for every component when the lens has trouble? Why, in the first-time repair, were they not able to find the root cause and target the right issue of the lens? Why do they change me again because your miss inspection? They tested, and they did a bad job and pushed the cost to their customer.

For other repair shops, their 90 days warranty will take care of every component even though the broken part is different than the original repair because they have the confidence in their inspection...

I was really excited to find this lab and REALLY wated to connect with them for future jobs, but... As people who have dealt with professional labs from NYC to Los Angeles since 1986, unfortunately this seems to be is a hybrid lab, not old school, that doesnt cut the mustard. First experience was great with the guys who were there, very nice and helpful with the digital media kiosks. Picked up the pics two days later, good color but cropping really off, different than selected. After 39 years we don't chop off heads or cut off the subject, centering her to the side. Upon returning to the store to inquire about the cropping of some of the photos, the snarkiness began from a female employee we had not dealt with initially and who was not present during our initial visit. Upon asking to go over the issues with the guy we had worked with previously, instead of asking him to come up from tge back she asked, "May I ask, Why?" With no spare time for childish engagement, we saw the red flag, we gave up and just cut our losses on the images in question as we were pressed on time for a departure flight. Several days later we get a call from another female, "Tyler" with a disingenuous, defensive, antagonistic, rapid speaking right through you style, wanting to stir the pot under the guise of customer service problem solving. Too late! People just want a functional, professional lab without the immature minutia. I realize the new "tude" is to be RIGHT, but not actually care about or fix the problem. And NOT a good policy to follow up with customers calling them to reprimand them with a combatituve, defensive attitude. Instead, maybe you should calibrate your computers to your machine printer and recalibrate yourself while you're at it. Printing issues are not personal so take the chip off...