GameStop — Local services in Manheim Township

I came in this store not expecting much and my experience as a whole just let me know that I won’t be shopping at this location again. I went in to get a Black Panther collector item that had packaging which would allow you to display the item. The display part was broken so I came right back in after my purchase and the customer service was subpar at best. At the least I was expecting to get an exchange, especially because I was told there were at least 2 of the item in store. Instead I was made to feel as if expecting to get a item that was supposed to be new was an inconvenience. Both the associate and manager (that he spoke with on the phone) were very nonchalant and left me feeling more like a nuisance than a customer. I opted to just fix the display myself but for a new item that I paid full price for that shouldn’t...

An honest review of this GameStop location: As with most GameStop locations, the employees appear underpaid, or unenthused about the job. I’ve gone into the store, and while friendly, the employees seem to constantly want to pressure you into buying items or add-ons you do not need. The worst part is the customer service however. I’ve placed online orders for store pick-up, only to have the orders cancelled for “in-stock” items. Whether it’s a glitch in the system or inattentive employees, I do not know, but I would highly recommend shopping at one of the other GameStops in Lancaster. You will save...

Honestly, I couldn't find a better store. The staff is friendly, and honestly are good people. The reviews that state that "they don't know what they're doing" or "they aren't friendly and can't do their job" is kinda bullcrap. Like seriously? They restock the shelves so you can find the games that you want or are looking for. Just because they try to "push" you into buying a game pre-owned, doesn't mean they're bad. Pre-owned games are normally better, and if there's anything wrong,...