Bob's Discount Furniture and Mattress Store — Attraction in Maple Grove

If I could give 0 stars I would. We have been dealing with quality and service issues for MONTHS since receiving our furniture. Upon delivery we received broken parts and furniture that had to be replaced immediately due to severity. Additional quality issues still existed with the "new" furniture and we had to have their technicians service them. The customer service and technician service is additionally horrific. They schedule to have techs look at only each individual issue, then they have to order parts and schedule again to install only each individual problem! We've tried to get them to come out for all repairs in one service but they split them up without letting you know until the tech arrives. This is terribly inconvenient if you work like everyone else in the world and have to take time off to be at home. Also you're lucky if the techs follow-through and ever order the parts. We had to chase them down regularly because the tech kept not ordering the parts and we wouldn't get follow-up for weeks just to find out no one placed an order. Then when the parts show up they are all beaten up in open boxes and are entirely unusable. The cycle repeats. ANYWAY we finally have the parts for the next repairs , and they were supposed to be scheduled today to install them. Well no tech showed up and after I reached out they tell me they can't be scheduled for another month. If I could just return all my furniture I would, but they won't let you. I've never had a worse experience with furniture quality or service in my life. I do not recommend. I'd say you get what you pay for but their furniture is not discounted and is same cost as other stores so is fairly expensive. We spent thousands on our couch and thousands on our bed frame. I believe the discount part is whatever they are paying to build their furniture. Do...

Wow, wow, wow!!!. What a great place to shop for beautiful furniture and bedding. The people helping and their management are very kind as well as resourceful. It’s a fun place to go and everyone is kind, friendly, and courteous? They had my best interest at heart explaining things to me and were not pushy. They are knowledgeable and helpful, I love Bob’s Discount Store. 🏬 1/22/2024: I liked this store so much, I became an employee. So recently I saw a while large rug and thought it would look great in my home. To no surprise, I bought it and it looks fabulous. I particularly love the cushion under my feet. I use to whine about getting on my knees to pray because my floors were hard, now with this rug, I am jumping for joy ready to pray to my God without whining. I guess God is saying now my child can stop all that unnecessary whining and pray in the peace of her home. Glory to God, Thank you Jesus for such a beautiful rich at such a low cost and thank you Bob’s discount furniture for a sweet rug, I started enjoying as soon as I got home.

There is fun at Bobs. I dressed up like Michael Jackson for Halloween. And greeted a few customers.

1/2/25. Fantastic service by newer members, but they are all so good....

Oh my goodness, I can’t say enough about every sale person and the manager at Bob’s in Maple Grove on 3/16/22. They were all highly attentive, professional, kind and knowledgeable. Ervin was my direct sales person and he made my shopping experience so comfortable that even though I thought the price was rather steep but because of my experience working with him I decided that I didn’t want to take my business anywhere else. He made every effort to ensure that my customer related needs were met and took the time to ensure my configuration was exactly what I wanted He even had his amazing supervisor Johnny to step in when pricing and shipping and handling cost posed a challenge for me to ensure that he had done his very best and that he was following policy that was very transparent across the board at Bob’s. I am absolutely amazed with by the fast delivery turn around time of 1 week to receive my furniture considering so many shipping delays. I plan to return for some of my home decor needs in the near future. And I can’t forget the coffee, cookies, ice cream and candy available to go along with your already exceptional shopping experience. They definitely stand out in the area of...