Good food, well run. In this exciting world of COVID, where we add fees to bills, because a $14 breakfast is such a bargain, our party had a $2 fee added to the bill for "employee wellness." I do find it curious that as a first-time visitor to this restaurant, I saw no indication of an added fee to the bill when I walked in the door, or on the menu. I'm sure it's there in fine print, but funny, they don't make it easy to identify until after you get an email copy of your receipt, as I never saw an itemized bill before I paid for it by credit card.
As prices for everything go up, I don't expect my restaurant to survive on 1979 pricing. Perhaps my eggs, single slice of toast, healthy portion of hash browns and four strips of bacon is a bargain at $14 or whatever I paid. I don't know. I wouldn't object to returning for a lunch or dinner. As I said, the food was good, and the service was excellent, other than the fact it was extra slow getting food out to the customers on a day where a couple of indoor tables sat empty for most of our visit. (The patio was full, so that might account for a bit of the delay, but clearly this is not a place to go if you aren't interested in waiting 30 minutes between your order and your food.)
But businesses that aren't up front about a random fee they add to your bill get a big thumbs down from me. If it's important for me to pay a fee to your employees, be up front about it. Even if you tell me you are charging a fee, I still don't know who benefits. Full time employees only? Does that include management? Are part-timers getting health benefits? (I'd also like to know why my company isn't billing its customers for employee wellness, I'd like them to pay for some of my health insurance provisions.)
I won't refuse to return, but I'm only going if I'm with somebody who insists. I'll look for other options in Maple Grove that are up front about fees they're going to pass onto...
Read moreOur actual server I loved but support staff and anyone else that helped us didn't help at all. We waited 44 minutes for 1 taco. I brought my mom out to eat. I got my salad entree and she only got a side of rice that was supposed to come with a taco she ordered also. Then waited 20 minutes or more for that 1 taco to come to go with her little side of rice, which is now cold. The taco came out soggy and soaking wet. I believe it was the manager that came out (she didnt say who she was) that said there was confusion in the kitchen so sorry for the wait. My mom said, "it was supposed to be like a meal that went with my rice" the lady said "do you want me to order more rice?" . .... but that didn't make sense because now the taco would be cold also. She said no. It's fine. We just wanna eat. She then took a bite and it was completely dripping wet soggy through 2 soft shells with a vinaigrette type sauce that tasted italian. Told our waitress who was so apologetic and took it away. They comped the $3 taco and rice. But now my mom was sat with no meal. 1 bite of the warm rice waiting in hopes of the tacos arrival. 44 minutes or more waiting for a $3 happy hour taco.... so disappointing. Mind you everyone else around us was being served and some had tacos in the cute little taco holder things. Also I'd give 5 stars for just OUR server, she was so sweet but 0 stars for all the rest and possible manager that talked to us that did nothing. A 2 top table and everything just took forever. I don't understand at all.
added in the pictures is my old review. Apparently it's just...
Read moreI never take the time to post any negative reviews. Yesterday was my first time at 3 Squares restaurant in Maple Grove, I had an online reservation under Lissette at 11 and did get sat until 11:30. The most worst experience ever, from food to service. We were a table of 4 including 2 children. There was only 2 sets of silverware on our table. We asked our server for more and never came back with any so we got up and took from the table across.Our server was really rude and when we finally got our food it was cold like it had been sitting out for a long time. We expressed to our server how the food came out and never even apologized for the food coming out the way it did. And said just took our plates and said that the only thing she can do is get it remade. We said that was such an inconvenience for us as we had hungry children didn't offer to give us a discount or anything. Waited another 30 minutes for our food and 2nd time came out with spicy peppers which we asked for none. Our server never came back to check on us of it we needed any refills. We had to waive her down and asked for 2 waters and a refill on my coffee and literally took another 20 minutes. When she finally came back with my coffee we asked for our bill she had the audacity to still ask if I wanted my refill on my coffee. 😡🤬 I am a server my self and this was the most worst experience all around that I will never go back to this restaurant...
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